Skip to main content
This topic has been closed for replies.

4 replies

R
Rocco5EB7Author
Participant
October 12, 2022

Hello,



The issues occurs when I try logging into Adobe Acrobat DC. It just started
happening last week and now it happens each time I try and sign in. The pop
up window wont go away when I press yes / no, it forces me to force close
the app. How do I find the version.



Thank you,






Enzo Trunzo
(Personal info removed by mod)

A
Adobe Employee
ankit_sharma17144863
Adobe Employee
October 14, 2022

Hi @Rocco5EB7 ,

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Please let us know if this resolves the issue.

 

Thanks,

Ankit

Meenakshi_Negi
Meenakshi_Negi
Legend
October 12, 2022

Hi Rocco5EB7,

 

Thank you for reaching out.

 

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message. 

- Share the current Acrobat and OS versions on the machine.

 

Thanks,

Meenakshi

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 12, 2022

    What were you trying to do?

     

    The link provided shows  XML errors of what appears to be a file upload to arkoselabs.

     

    If this is not the result of a malformed PDF that resulted from you developing an API for Acrobat, as mentioned by Radzar, what does this have anything to do with Acrobat?

     

    Please describe what exactly were you working with.

    radzmar
    Community Expert
    radzmarCommunity Expert
    Community Expert
    October 11, 2022

    What has this to do with Acrobat?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices