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Gary21Stephan
Known Participant
August 2, 2025
Question

Why must I verify subscription every time I want to use acrobat and scan a qr code as well?

  • August 2, 2025
  • 1 reply
  • 168 views

I have two computers. One is a desktop. One is a laptop. My cellphone isn't attached to my hip. They are in two different areas of the house. So, I work on either one, at my convenience, when I feel like it as they are synced. Or, I want to look at a pdf that's on my ipad. I have set up Adobe acrobat (and I pay the monthly fee to be able to occasionally edit) on both computers as is allowed. Why must I ALWAYS, went signing onto the Laptop, have to put in a user name, a password, get an QR Code, go in the other room and get my phone, come back into the den, go to the laptop, take a picture of the QR code in order to open Acrobat? Why why why? This is enormously inconvenient. I want to "just simply" be able to open acrobat without having to do acrobatic hurdles and hoops each time I want to look at a pdf on the laptop or the computer. Every device is synced. What is the secret setting to turn this off or on or whatever? 

1 reply

creative explorer
Community Expert
Community Expert
August 3, 2025

@tuckerdogavl it sounds like you have a security feature called Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) enabled on your devices. This is a standard security practice to protect your account, but it can be frustrating when you're switching between your own synced devices. Honestly, I turned that off on my end! I am only one on my devices! You have to actively go to their website and turn off or manage the multi-factor authentication feature.

 

 

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