Why won't Adobe Standard DC create PDF from Word docx file?

Within Adobe I clicked Tools > Create PDF. I clicked "Select a file" and browsed for my Word (.docx) file, but it didn't appear in the folder when I opened it. Then I saw that .docx, nor any Word document file formats were listed at supported formats. I understand that it's supposed to be able to do this. The reason I tried it this way was because when I created a PDF from within Word (printing to Adobe PDF), none of the hyperlinks from my Word doc worked in the PDF.

So from within Word I then went to the Acrobat menu in the ribbon but when I clicked any of the icons an error message said that the supporting files were not available. That prompted me to uninstall and reinstall Acrobat. I did so with all the prompted reboots. Then I did the Acrobat web update. But I still cannot create a PDF from a Word doc using Acrobat. Further, now the Acrobat menu item doesn't appear in my Word program.

Would appreciate any help you can give me. Thanks in advance.

Sal