WIA driver scanner interface issue. I can't uncheck the greyed scanner interface box. I lose settings and only first page scans from feeder.

Question

When I use the WIA driver the checkbox for "show scanner's user interface" should be unchecked, but it is is checked and greyed out. Every time I want to scan, the scanner interface pops up. The settings in the scanner interface are not saved. When I choose the paper feeder the first page is pulled in and scanned. All other pages are just moved through, but not scanned. It is annoying and extremely frustrating.	I can't turn off the scanner inerface, due to the greyed out box. Accoridng to other statements by Adobe support staff the box shoudl be greyed out, but not selected.

CORCTON34033231 · Accepted Answer

Hi Glenda, Adobe's scanner troubleshooting page suggests two things for this kind of driver behaviour (https://helpx.adobe.com/acrobat/desktop/troubleshoot/print-scan-issues/cannot-connect-scanner.html), and they're worth trying in this order:

1. Switch the driver type in Acrobat's scanner list. On Windows, Adobe recommends toggling between the TWAIN and WIA drivers. If your scanner has a TWAIN entry, select that one instead of WIA: scanning is then driven by Acrobat's own options (paper source = feeder, front/both sides), and those settings can be saved in a scan preset. Settings chosen inside the scanner's own pop-up window aren't stored by Acrobat, which is why they keep getting lost on the WIA path.

2. Update the scanner driver from the manufacturer's website, then restart the computer and relaunch Acrobat (also from Adobe's guide).

I can't promise it will cure the feeder issue, but the TWAIN path is the supported way to scan without the scanner's interface popping up each time. Let us know how it goes.

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