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Participant
February 14, 2017
Answered

Window Size issue

  • February 14, 2017
  • 2 replies
  • 1235 views

Hello,

i have an issue regarding some Adobe applications (Acrobat, Photoshop but not all the apps from Adobe) :

My computer is a Dell XPS 15 with a UHD screen (3840x2160) and i have an external screen in HDMI with a definition of 1920x1080.

And my issue is : if i launch Acrobat/Photoshop on my main screen (which is the integrated one), and move the window on the other screen, it will be BIG ! The size of the icons, of the buttons ... everything is really big, it's just impossible to work like this.

On the other hand, if my main screen is the external one and that i launch Acrobat/Photoshop on it, the display will be good, but if i move the window on the integrated, it will be so small ... like if i was on 100% resolution scale on Windows (which is not the case).

Well my issue is exactly the one you can find here : Adobe App Scaling on High DPI Displays (FIX) | Dan Antonielli

But the solution proposed on this topic is making my acrobat crashing ..., so it doesn't work for me...

can anyone help me on this ? I'm sure there is a solution.

i'm on Windows 10 64 Bits last version 1607.

My subscription is the Creative Cloud All Apps (so i have everything in DC version)

thank you,

regards.

This topic has been closed for replies.
Correct answer kglad

anything other than 100% is problematic.  some adobe programs have been updated to work with those uhd/4k settings but not all have.

my guess is that future updates will fix the problem.

2 replies

Participant
March 3, 2024

Adobe and window size options have never been on the same page. Pun intended. Super sad adobe treats their users like this. 

kglad
Community Expert
Community Expert
February 14, 2017

with your uhd are you using 100% sizing in the settings>display panel?

p.s. is that the Dell 43 Ultra HD 4K Multi-Client Monitor P4317Q?

Participant
February 15, 2017

No with the UHD screen i'm on 250%, 100% is just not usable. (everything Ridiculously small)

the UHD screen is the screen of my DELL XPS 15.

The external screen is a random DELL 1920x1080.

thank you.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 15, 2017

anything other than 100% is problematic.  some adobe programs have been updated to work with those uhd/4k settings but not all have.

my guess is that future updates will fix the problem.