Skip to main content
W
wnuzum-fs
Participant
January 12, 2017
Question

Windows 10, DC Pro, SharePoint doesn't allow for saving directly to SharePoint

  • January 12, 2017
  • 1 reply
  • 1525 views

Hi,

We're in the process of moving from Windows 7 to Windows 10.  We also use SharePoint 2013 as a collaboration platform.  All machines have Adobe DC Pro installed (both in Windows 7 and 10).  On Windows 7 machines, when we open a PDF form by clicking a SharePoint link it opens in DC where the user can fill out the form and sign it.  Upon clicking 'save' the PDF is saved to SharePoint and all is well.

On Windows 10 machines, things work nearly identically, but the PDF file won't save to SharePoint by default.  Clicking the link from Internet Explorer opens the file in DC Pro, but the file is opened in a local 'temp' folder rather than on SharePoint, so saving changes only saves them locally, and not directly back to SharePoint.

Is this a known issue or are there any configurations in Windows 10 that could correct the behavior?

Thanks!

This topic has been closed for replies.

1 reply

G
Adobe Employee
Gagan
Adobe Employee
January 13, 2017

Hi wnuzum-fs,

We're sorry to hear about the problem you are facing with Acrobat - SharePoint integration.

Can you please confirm whether "Adobe Acrobat SharePoint OpenDocuments Component" add-on is installed and enabled on your erred machine.

To check this please follow below steps -

1. Launch Internet Explorer (IE).

2. Go to IE settings --> Manage add-ons.

3. From the launched 'Manage add-ons' dialog, choose 'All add-ons' from the Show drop down. (See below)

4. Now check whether the above mentioned add-on is available and enable in the list or not?

If the add-on is available and disabled kindly enable the add-on by clicking on the 'Enable' button from bottom right and try the workflow again.

Kindly let us know if this helps.

Sincerely,

Gagan & Acrobat Team

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices