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merrillp12292688
Participant
December 8, 2021
Question

Windows 11 incompatibility with Adobe Acrobat and Dragon Naturally speaking

  • December 8, 2021
  • 2 replies
  • 2990 views

A weird thing happened after I updated to Windows 11. I use Dragon NaturallySpeaking 15 by Nuance, which was acquired by Microsoft this year. Until the Windows 11 update, I was able to use Dragon in Adobe Acrobat Pro DC, dictating text into an editable PDF, as well as most other applications. But since the update, whenever I open an Acrobat PDF, Dragon will still allow dictation into a browser, Word and a Dragon dictation box, but will no longer allow dictation into Adobe, Quicken, Slack, and possibly other applications. It returns the Dragon error:
COM returned an unexpected error: Details are HOOKERR__NONOTIFYWINDOW

In addition, even once I close Acrobat, Dragon still will not dictate into those apps until I restart Dragon. Then it's fine, unless I open Acrobat again.

This was apparently a known bug in Acrobat Reader X, but the workaround does not exist in Acrobat DC.

I spent an hour and 40 minutes on the phone with Nuance techs, who uninstalled, reinstalled, cleared registry keys, etc., to no avail. Their suggested workaround is that I not use Dragon when I'm using Acrobat. That is not a good workaround.

So I'm posting here and posted to Windows in hopes that someone has had the same problem and can figure out whether the conflict is in Adobe, Windows or Dragon.

 

Thanks in advance for any help

This topic has been closed for replies.

2 replies

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Limitlessstylus
Participant
May 7, 2023

If you're updating to Dragon 16, the only thing you have to do is reset your Windows system. Once you've done that, Dragon will work fine with Adobe or any other program.

If you are having trouble uninstalling Dragon completely and installing the new version, try this: first uninstall Dragon 15 and then install the new version alone (without the upgrade). If you get the version with the upgrade, uninstall it first before installing the new version of Dragon.

You can also go to your program files on your PC and reinstall Dragon 15 before uploading the new version of Dragon 16.

L
Linas371784585aic
Participant
May 4, 2024

I have a similar problem on Windows 10. Dictation is working fine until I start Adobe. Then dictation stops and even when I close Adobe I get HOOKERR__NONOTIFYWINDOW. I have to log out and login again for dictation. It is a bit frustrating experience. Can somebody help?

Meenakshi Negi
Meenakshi Negi
Legend
December 16, 2021

Hi Merrillp,

 

Thank you for reaching out and sorry about the delay in response.

 

We appreciate that you have reported this issue. As you have mentioned the issue occurs with other applications too and started occurring after the Windows update, I would request you to get in touch with the Microsoft support team once to get this checked. let us know what they say about this.

 

If any help is required from our end, do let us know.

 

Thanks,

Meenakshi

T
True Photo
Known Participant
December 13, 2022

Microsoft's answer: Get in touch with Adobe

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