Skip to main content
S
Scott29819498tvh0
Participant
March 14, 2025
Question

Windows 11 saving PDF that is password protected not working

  • March 14, 2025
  • 1 reply
  • 1484 views

Hi there!

 

I have encountered an error saving a password protected pdf in a shared file drive on Windows 11. Once I save a PDF to a folder within the drive, I can access it as normal. However, for once I password protect it and then attempt to save the PDF, I recieve a "This document could not be saved. Cannot save to this filename. Please save the document with a different name or in a different folder" error. Acrobat suggests that the file is a .tmp file as soon as I attempt to save it, thus generating the error.

 

Is this a bug? 

 

Thank you. 

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    March 14, 2025

    Hi @Scott29819498tvh0, 

     

     

    Sorry for the troubled experience, and thanks for taking the time to reach out. 

    Ideally, you should be able to save the file to a Shared drive without any issues, since this is not working as expected. 

     

    We want to rule out whether this is a file, app, or configuration issue with Shared Drive. 

    Please try the following: 

    • Create a one-page test document using Password Protect, save it with one name locally, and then try saving it again on Shared Drive to check the issue. 
    •  Launch Acrobat > Use Cmd/Ctrl + K > Preferences > Enhanced Security > Add Shared Drive to privilege location - Folder path.
    • What happens with other file formats like PPT or .docx
    • When did this issue start, was it working fine earlier. 

     

    Let us know how it works, if possible please try screen recording the workflow and if there are any errors, please let us know

     

     

    ~Tariq

    G
    grady_0982
    Participant
    April 16, 2025

    Hi,

    I am also having this same issue.

     

    Its only when the PDF is in a shared folder location. I followed the steps you outlined but it still didn't work.

    I made sure the adboe application was upto date as well.

     

    As a workaround they are copying the file to the desktop, password protecting it, then moving it back. This is time comsuming when they deal with lots per day.

     

    When trying to password protect, it comes up with the password box, we enter a pssword and press okay and it come up with that message. The name of the file has then changed to a temp name rather than the save name that it was origonally. I have attached an image, the name of the PDF is Testadoc, same as the content.

     

    It has been working fine up until yesterday.

     

    Many Thanks

     

    G
    grady_0982
    Participant
    April 24, 2025

    @Tariq Ahmad 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices