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Participant
August 15, 2023
Question

Windows Acrobat Pro Delay

  • August 15, 2023
  • 1 reply
  • 179 views

My Windows version of Acrobat Pro is having a 10 - 20 second delay when I choose to save as and it will hesitate for 10 to 20 seconds after closing a window.

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1 reply

AkanchhaS8194121
Legend
August 20, 2023

Hi @Daniel31683746xt8g 

 

Hope you are doing well. We are sorry for the delay in acknowledgment.

Have you started experiencing this issue after making some changes in your system?

Try the following steps:

  • Keep your application up to date.

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

  • If it files a specific issue and happens with particular files, then 

Navigate to Acrobat>Menu>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

  • Acrobat>Menu>Help>Repair Installation [windows only]

 

If it still doesn't work, then,

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha