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windows application error memory could not be read

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When I open or print a pdf file, I receive the following error message:

AnandSriCorrect answer

Legend

Hello @Melissa5DDE!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4bGls6u.

If the issue persists, please try the suggestions and let us know how it goes:

Open Acrobat and navigate to Preferences > Security (Enhanced). Uncheck the "Run in AppContainer" option, then restart Acrobat.
If the issue persists, try running the app in Compatibility Mode:
- Right-click the Acrobat icon and select Properties.
- Go to the Compatibility tab.
- Check the box for "Run this program in compatibility mode for:" and select Windows 8 from the dropdown.
- Click Apply, then OK.

Thanks,

Anand Sri.

M

mohamed__7880

Participant

I have the same issue

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Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

This is a known issue to our engineering team and is being worked on. As a workaround, please try to turn off the Assistive technology.

Go to Preferences (Ctrl,Cmd+K) > Accessibility and uncheck “Enable assistive technology support,” then restart Adobe Acrobat and check if that works for you.

Let us know how it goes.

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M

mohamed__7880

Participant

Thanks Amal, this solution worked for me.

Regards

Mohamed

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K

kenneth_4616

Participant

im getting the same error but if i close and reopen the pdf it works do we have any fix for this issue

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AnandSriCorrect answer

Legend

Hello @Melissa5DDE!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4bGls6u.

If the issue persists, please try the suggestions and let us know how it goes:

Open Acrobat and navigate to Preferences > Security (Enhanced). Uncheck the "Run in AppContainer" option, then restart Acrobat.
If the issue persists, try running the app in Compatibility Mode:
- Right-click the Acrobat icon and select Properties.
- Go to the Compatibility tab.
- Check the box for "Run this program in compatibility mode for:" and select Windows 8 from the dropdown.
- Click Apply, then OK.

Thanks,

Anand Sri.

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B

brendan_0765

Participant

Thank you - the Preferences > Security (Enhanced) solution worked for me. Thank you

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A

absethi17096557

Adobe Employee

Hi @Melissa5DDE ,

Apologies that you are facing the issue.
Has the issue started happening recently after any updates from Acrobat or Windows?
Is it happening for all files?

Regards

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