Windows - Application Error: The exception unknown software exception (0x00000505) occurred in the application at location 0x00007FFE76E7712A

Question

HiI am getting this error whilst editing a PDF. I am using the Add Content, clicking on Image, Choose Image and then going into my screenshots folder to select a screenshot (screenshot of a signature) to add to the PDF. Once I have selected my image and pressed the Open tab, I get the following messages ( I have been doing this for months without a problem. This started yesterday)          ​​​                                                                                                                                                                                                 ​​​​

Karl Heinz Kremer · Accepted Answer

The error message does refer to an issue reading from the file, which usually means either permissions, or access issues. I can verify that this is working on my system (but I use a Mac) in both the new and old Acrobat user interface. It is possible that something got corrupted in your setup, so I would recommend to repair your installation. If you are not running the latest version of Acrobat, I would also suggest that you update. Both options should be available in Acrobat’s Help menu.

Karl Heinz Kremer · Answer

Does this also happen for other image files? Is the file on a server or a cloud storage drive? If so, does it also happen for local files?

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