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Philip297987063160
Participant
November 2, 2023
Question

Windows desktop app hangs

  • November 2, 2023
  • 1 reply
  • 288 views

If I open more than one tab I get a dialog box containing an endless wheel of death and I can't even close the app - the only way out is to completely restart my computer (Windows 11 PC). Disaster....anyone have the same issue?

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 1, 2024

    Hi there 
     
    Hope you are doing well and sorry for the delay.
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
     
    Try to repair the installation from the help menu (Win Only) and see if that works.
     
    You may also try to reset the Acrobat preferences as described here https://adobe.ly/4bR2nOV

     

    Let us know how it goes.

     

    ~Amal

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