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keesha_4249
Participant
August 19, 2025
Answered

Windows Server 2016 RDS Error Message - AdobeGrowthSDK.dll

  • August 19, 2025
  • 1 reply
  • 15131 views

Hello,

 

One user on an RDS is having an issue where an error message will pop up almost every time they open a PDF. 

The error is,
"The procedure entry point SetThreadDescription could not be located in the dynamic link library C:\ProgramFiles\Adobe\AcrobatDC\Acrobat\AdobeGrowthSDK.dll."

 

I have already updated the server and Adobe. I reinstalled Adobe as well but error keeps coming up. 

 

Thanks.

    Correct answer ravinderg62643219

    Hi @keesha_4249 

     

    Thanks for reporting the issue to Adobe. Could you please try creating the following registry key on the machine, restart the machine and check if it fixes the issue.

     

    Key Name : bAJOEnabledDesktopPersonalization

    Key Value: 1

    Keyvalue : DWORD

    Key location : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    August 19, 2025

    Hi keesha_4249,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Please try the steps suggested in the correct answer provided in the following thread with a similar issue: https://adobe.ly/4p0zwyj. See if that helps.

     

    If the issue still occurs, let us know.

     

    Thanks,

    Meenakshi

     

    K
    keesha_4249Author
    Participant
    August 19, 2025

    Hello,

     

    I did see that thread but was confused. They say to delete everything in APPDATA/LOCALROAMING/ but in the AppData folder I only see...

    • Local
    • LocalLow
    • Roaming

    There isn't any "localroaming".

     

    Additionally, later on in the thread that same poster said they had another TS where that solution didn't work which doesn't give me lot of confidence in this fix. Is there a more permanent fix?

     

    Thanks

    R
    Adobe Employee
    ravinderg62643219Correct answer
    Adobe Employee
    August 21, 2025

    Hi @keesha_4249 

     

    Thanks for reporting the issue to Adobe. Could you please try creating the following registry key on the machine, restart the machine and check if it fixes the issue.

     

    Key Name : bAJOEnabledDesktopPersonalization

    Key Value: 1

    Keyvalue : DWORD

    Key location : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

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