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laurel_1548
Participant
September 2, 2025
Answered

With Creative Cloud, Why Do I Still Have Adobe Acrobat Standard 2020?

  • September 2, 2025
  • 1 reply
  • 135 views

Yesterday I bought Creative Cloud. Why didn't I get an updated of Adobe Acrobat? The app still says Adobe Acrobat Standard 2020 and it looks the same as before I made the purchase. What's going on? Your help and assistance would be very valuable.
I'm using Windows 11, I tried updating the software and it says there were no updates available. It's version

2020.005.30774.
Thank you, Laurel


Correct answer Meenakshi_Negi

Hi laurel_1548,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application. Try reinstalling the application using the following steps:

- Remove the application installed and run the cleaner tool (https://adobe.ly/4mJ6LEu). Ensure you remove all the Adobe-related folders on the machine.
- Reboot the machine.
- Install Adobe Acrobat from the following page: https://adobe.ly/3I5O7HT.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
September 2, 2025

Hi laurel_1548,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application. Try reinstalling the application using the following steps:

- Remove the application installed and run the cleaner tool (https://adobe.ly/4mJ6LEu). Ensure you remove all the Adobe-related folders on the machine.
- Reboot the machine.
- Install Adobe Acrobat from the following page: https://adobe.ly/3I5O7HT.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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