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shadg14799647
shadg14799647
Participant
November 16, 2020
Question

With New Update - Sign in required every time you open a file

  • November 16, 2020
  • 1 reply
  • 998 views

Since I updated Acrobat, now I am required to sign into my Adobe account nearly every time I open a PDF. To make matters worse they have made it a three step process so while I need to be working every day I'm signing in for 1-2 minutes instead of moving forward with my work. VERY OBTRUSIVE AND FRUSTRATING. Anyone else having this issue and ADOBE PLEASE FIX!

 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
November 17, 2020

Hi Shadg,

 

Hope you are doing well and sorry for the trouble. As described, application is asking to sign in everytime you open the PDF.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version goto Help > About Acrobat and make sure you have the latest version 20.13.20064 installed. Go to Help > Check for updates.

 

Please reboot the computer once and sign in back to the application and see if that helps.

 

You may also look at the steps provided in the help article https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/td-p/11525698?page=1 and see if that works.

 

Let us know how it goes

 

Regards

Amal

shadg14799647
shadg14799647Author
Participant
November 24, 2020

Hi there,

Thank you for the reply. I am using Adobe Acrobat Pro DC Continuous Release version 2020.013.20064

 

 

Amal.
Amal.
Legend
November 27, 2020

Hi there

 

We are sorry for the delay in response. Have you tried the steps suggested in the help article suggested earlier, did they help?

Also, the optional update for Acrobat/Reader DC ver 20.13.20066 is now available. please update the appliction and check. Go to Help > Check for updates.

 

Regards

Amal

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