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carl_2587
Participant
February 12, 2025
Question

Word Doc Attachments Corrupted

  • February 12, 2025
  • 1 reply
  • 295 views

I work with a team of curriculum developers who edit existing PDFs in Acrobat. Most of us are on Macs. When we have to edit a lot of content on one page, we attach a Word doc to the PDF by clicking on the paperclip with the plus sign. We save the file, then upload it to SharePoint for a team member to review. I would say about 10% of the time, when the reviewer tries to view the attachment, we get the error messages listed. Choosing "No" closes the error message and nothing happens. Choosing "Yes" pops open the 2nd error message, the clicking "OK" closes it and again, nothing happens. The weird part is once this happens, nobody can open the attached document, including the person who originally authored it. Does anybody have any ideas? TIA

 

1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
February 13, 2025

Does this also happen before you upload to Sharepoint? I suspect that Sharepoint is somehow messing with the file and corrupting it. If you cannot reproduce it with documents that never were uploaded into Sharepoint, then this has nothing to do with Acrobat.  

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carl_2587Author
Participant
February 20, 2025

Thank you for your answer. This does happen even before we upload to SharePoint, but lately, it's been happening much less frequently so we've just gotten into the habit of saving frequently in Acrobat and saving a separate copy of our Word doc.

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