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Participant
August 23, 2018
Question

Word to PDF random character errors

  • August 23, 2018
  • 1 reply
  • 452 views

To Whom It May Concern-

When converting documents from word to PDF, it appears some characters (i.e. numbers, greater than or less than signs, and hyphens) do not convert correctly.  This also seems to happen at random in the documents so sometimes only one "9" will appear incorrectly but the others are all showing correctly.  Is there a way to tell when this happens or prevent it from happening?

Thanks!

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1 reply

Eric Dumas
Community Expert
Community Expert
October 14, 2019

Hi

can you confirm the exact version of the software and your operating system. A couple of screenshots might help us understand better your issue.

Can you also list the exact steps you are taking to help us recreate the issue.

It is a frequent font issue, can you descibe what exact type of font you are using?