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Participant
January 2, 2022
Question

Would Like to Use Different From Email Address on Docs Sent for Signature

  • January 2, 2022
  • 13 replies
  • 11755 views

When I send a document to a client for a signature, in the body of the email it shows the "From" email address as the address that I used to create my Adobe account.  I don't want my clients seeing that address.  I want them to see an address that I use for my business.  Surely something that basic and obvious is possible, but I've looked everywhere in my account and Adobe Send options and I can't find it.  Can someone tell me how to change the email address that my client sees?

13 replies

Participant
March 24, 2023

same issue here. surely this feature can be added....

Participating Frequently
January 23, 2023

Just replying to add that our firm would also like the ability to manage the contact email address displayed when e-signature requests are sent. We have a 7 person team, 3 member who may send agreements and 1 member who processes signed agreements. All of our team member have their own email and Adobe account but all client correspondence goes to a shared inbox. It would make sense for us to be able to manage the display email address for agreements sent by anyone on our team.

Meenakshi_Negi
Legend
January 3, 2022

Hi Michael,

 

Thank you for reaching out.

 

As you wish to change the email address that shows on your Adobe Sign account, you will need to change the email address for your Adobe account. Also, please ensure that the new email address (that you would like to use) is not already registered for an Adobe Sign account. 

 

You may share the new email address with us via Private message and we can check if the email address is free to use or not. To initiate a private message, you may use the envelope icon provided at the top right corner of the community page.

 

To change your Adobe ID, please use the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

Participant
January 11, 2022

So, whatever my Adobe account email address is, is what my clients will see when I send them an agreement to sign.  That's pretty poor on Adobe's part for not letting me to show a different address to clients than what I use for my Adobe account.  However, I was able to affect a work-around by changing my Adobe account email address to one that also works for my clients to see.