Wrong Company Name in Signed and Filed Emails

Question

We recently changed our company name and I have updated it everywhere in our Adobe account, including directly in Acrobat identity preferences and in the email address we use to send out documents for esignature, but somehow on the emails confirming that a document has been signed, our old business name still shows up. It is correct on the emails that confirm that the document has been sent out for signature and requesting an esignature, it's only once the document has been signed that the Company name is wrong. Where else can Adobe be pulling the old name from? I can fin

S_S · Answer

Hi @ssg Structural Engineers,

Hope you are doing well. Thanks for writing in!

It's likely that the details have been changed for the organization as a whole, while the user's individual profiles have not been changed. One step directly doable by the users would be to change it themselves: Change name for an Adobe Sign Profile when using an Adobe ID to log in

The other would be to refresh the group settings from the Global Settings in Acrobat Sign Global settings (Admin only): Configuring the Adobe Acrobat Sign environment

There is a similar thread on the Acrobat Sign Forum which has some commonly accepted correct answers to your question: https://adobe.ly/3P8NYTX

Hope this helps.

-Souvik

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