Wrong mail address suscription

Forum|Forum|2 years ago
November 7, 2023
2 replies
585 views

Hello, I've been having a trouble with the payment of an adobe suscription of a wrong email

When I was activating my free trial I typed the wrong mail address so the suscription started but it was not my account

How can I cancell the suscription?

Cancel subscription

This topic has been closed for replies.

JR Boulay

Community Expert

==> https://helpx.adobe.com/contact/phone.html

Acrobate du PDF, InDesigner et Photoshopographe

try67

Community Expert

You should contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

U

Uriel33450207fz7gAuthor

Participant

Thanks for your response, I tried to contact Adobe typing "Agent" to chat to a real person but I couldn't seems that I need to have an active account to do it, is there other way to fix this?

try67

Community Expert

Don't you have a subscription? It should be possible to contact them anyway, though.

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