Wrong name while sending documents for e-sign

Forum|Forum|1 year ago
February 28, 2025
1 reply
246 views

While sending a request to sign a document, the recipient sees another name (name of the owner of the card) which I used to pay for the plan). The account is in my name (Suhailo Mamadniyozova). Pls help

creative explorer

Community Expert

@Suhailo Mamadniyozova this may be a cache issue. Clearing your browser's cache and cookies can sometimes resolve issues with online services and account information.

Also, go to your account settings and verify that your name, email address, and other personal information are correct and up to date. If there are any discrepancies, update them accordingly.

m

Souvik Sadhu

Community Manager

Hi @Suhailo Mamadniyozova,

Hope you are doing well. Sorry for the trouble with Acrobat Sign.

Adding to the comments by creative explorer, you may want to give this page a visit: https://adobe.ly/3SfYiLl.

Since you have an individual account for Acrobat Pro (as per the email address registered on the community), this page should give you the details steps and a step-by-step video on how to check and modify the name and other details on your profile.

Hope this helps.

Regards,
Souvik.

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