Wrong OS version of Acrobat Pro DC purchased

Forum|Forum|8 years ago
February 8, 2018
2 replies
887 views

I have purchased by an error the wrong OS version of Acrobat Pro DC namely the MAC OS version instead of the required Windows version. Unfortunately the dealer will not take it or exchange it. Is there any chance to use this license anyway

Install update and subscribe to Acrobat

This topic has been closed for replies.

AnandSri

Legend

Hello thomasp99439726

As ProDesignTools correctly mentioned that Subscription based Acrobat Pro can be run on Mac and Windows. And Perpetual(serial number/product key) based license will work on either Mac or Windows.

I have checked your records with your current Adobe ID and found that your Adobe ID is associated with Acrobat Pro DC Team license.

You can download and install Acrobat Pro 2017 on Mac as well as on Windows machine. Sign in with your current Adobe ID and password to activate Acrobat Pro 2017 on your computer.

Download Acrobat Pro 2017 from Download Acrobat 2017 Link: https://helpx.adobe.com/acrobat/kb/acrobat-2017-downloads.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

G

grüneckerp1237648

Participant

The product is Adobe Acrobat Pro DC Release 2015 (not the team version) in abox (perpetual?)

I have 24 digit number for Mac and would need a number for windows. The language is German.

This topic has nothing to do with my Licensed team version !!

T

Test Screen Name

Legend

That is a discontinued product. So far as I know, platform swaps - which are fine by Adobe at their discretion - do not apply to discontinued products. You would need to negotiate: they might allow you to upgrade and platform swap, perhaps. I hope the vendor made it clear they were selling you old stock.