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4 replies

T
Test Screen Name
Legend
May 28, 2017

Without telling us the code, what does it actually say it is? Does it use the exact words "download code"?

Presumably this is for Acrobat Pro for Windows - but is it subscription or permanent license?

R
rebeccal79459757
Participant
May 29, 2017

When I attempted to get on the website, it worked this morning.  Thanks so much!

But to answer your questions in case other people have this problem.  On the card I have it says to use the redemption code to get a serial number.  Also, this is for Windows and it is a license.

T
Test Screen Name
Legend
May 28, 2017

Yes I understand that page doesn't work. What was wrong with the link I posted? Please be specific so that we can try to be more helpful. Or don't, and contact Adobe instead ... !

R
rebeccal79459757
Participant
May 28, 2017

Thanks for your help. I made a new acct with my school e-mail so I am writing on this acct.  The redemption code on the site you told me doesn't match the amount of numbers I have on the card I received in the mail.  Due to that, it didn't allow me to continue on the page.

T
Test Screen Name
Legend
May 28, 2017

This one might be worth a try https://creative.adobe.com/educard

Downloading isn't the problem, it's proving your academic status.

R
rebecca515Author
Participant
May 28, 2017

This didn't work either.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 27, 2017

do you have a subscription or perpetual license?

R
rebecca515Author
Participant
May 28, 2017

I have card with the code to download it.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 28, 2017

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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