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Z
zawhite
Participant
February 5, 2020
Answered

XI Pro Closes Unexpectedly

  • February 5, 2020
  • 4 replies
  • 4945 views

Whenever I open any PDF it closes unexpectedly within 30 seconds. No error messages. I have tried re-installing the program several times. I am using windows 10 and it has been installed on this computer for a year now, but this just started hapeneing in the last few weeks. 

    This topic has been closed for replies.
    Correct answer JR Boulay

    Updating your Acrobat to version 11.0.23 will solve this issue.

    Help menu : Check updates

    or

    https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

    https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

     

    4 replies

    J
    JMahto
    Participant
    June 23, 2020

    Yes, to avoid the Acrobat pro 11 crash, upgrade the Acrobat pro 11 to 11.0.23. I have the same issue with multiple users and after upgrading to the latest version 11.0.23 issue resolved.

     

    Download the update from below link -

    https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

    https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

     

    Thanks.

      JR Boulay
      Community Expert
      JR BoulayCommunity ExpertCorrect answer
      Community Expert
      February 5, 2020

      Updating your Acrobat to version 11.0.23 will solve this issue.

      Help menu : Check updates

      or

      https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

      https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

       

      Acrobate du PDF, InDesigner et Photoshopographe
      Z
      zawhiteAuthor
      Participant
      February 5, 2020

      Thank you Eric and JR. Updating to 11.0.23 would not work, so I updated to 11.0.01 and it seems to be fine now. Not sure why anytime Adobe tries to update automatically it come back with and error saying this program has been updated by some ther means, but it is working fine now. Your help was much appreciated!!

        A
        Anonymous
        August 14, 2020

        To zawhite, THANK YOU!! THANK YOU!! Like Cglimor said, Hot $%&@ !! “Upgrading” to the original 11.0.01 WORKS !! My guess, and it’s only a guess, is one of Adobe’s later upgrades doesn’t play well with Windows 7 Pro, sp-1 (my system). I’ve spent months on this and I can’t afford the $$$ for the newer releases of Acrobat. So again, THANK YOU!!
        Just Bill 🙂
        BTW, to all others, don’t forget to turn off the “Automatic Updates”

        Eric Dumas
        Community Expert
        Eric DumasCommunity Expert
        Community Expert
        February 5, 2020

        You might get some sort of indication looking at your Crash log

        https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/

         

        Eric Dumas
        Community Expert
        Eric DumasCommunity Expert
        Community Expert
        February 5, 2020

        Hi,

        Can you confirm the exact version of the software and of the operating system you are using?

        Also, can you descbribe what changed (including Updates/Upgrades) since this process worked correctly?

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