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August 24, 2020
Question

Yanniboy

  • August 24, 2020
  • 2 replies
  • 413 views

Juat signed up for the 7 day free trial of Acrobat Pro DC ... it says i'm good to  go but it still pushes me back into the 7 Day trial and will not let me edit the PDF ... can't get out of the loop. I've downloaded and installed 3 times. Any idea brfore I cancel this trial

 

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2 replies

gary_sc
Community Expert
Community Expert
August 24, 2020

Looking at the warning could you possibly have downloaded this under a different account name?

 

This type of issue, account issues, can only be resolved by calling Adobe Customer Support.

They are available Monday through Friday at +1 800-833-6687. When you call them I do suggest you ask if you can be given an extra day due to the complications you are currently having. Good luck!!

try67
Community Expert
Community Expert
August 24, 2020

You need to make sure you're opening the file in Acrobat, not in the free Reader.