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Participant
October 6, 2025
Answered

Yellow on backgrounds of images, so i uninstall, and now can't reinstall at all

  • October 6, 2025
  • 2 replies
  • 148 views

I had an issue with the backgrounds of my images (.png) as yellow, particularly around transparent or white areas. This had never happened until last week. I ran through some troubleshooting and i could either have the entire background of the pdf be yellow, or only the whites of the images be yellow. There was no other way to fix it within the application. 

 

So, someone suggests in one of these forum posts to uninstall it. Okay, so i uninstall it. That's fine. Then i try to reinstall it. Error 136. Retry. Error 136. Retry. Error 136. Now, the official text of Error 136 essentially says unable to install program. Why? Don't know. I doubt Adobe knows either. https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?trackingid=CZY71YK2&product-version=6.7.0.278&mv=product&mv2=accc#error136

 

So i try their troubleshoot of just installing from their download. Error 1406, Could not write value to key. Given we pay for this in an extortionist subscription based garbage that cost way more than the stand-alone licenses we used to have, why is it that despite spending more money, we get less services? Less AI garbage, Adobe, more fixes to your godawful code

Correct answer ravinderg62643219

Hi @Josh29471705w2ap 

 

Apologies for the trouble you had using Acrobat. Please try running the Acro Cleaner tool ( https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html ) , reinstall the latest version Acrobat and try.

Would it be possible for you to share the test PDF with us to investigate this issue.

 

Regards

Ravi 

2 replies

ravinderg62643219Correct answer
Adobe Employee
October 13, 2025

Hi @Josh29471705w2ap 

 

Apologies for the trouble you had using Acrobat. Please try running the Acro Cleaner tool ( https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html ) , reinstall the latest version Acrobat and try.

Would it be possible for you to share the test PDF with us to investigate this issue.

 

Regards

Ravi 

try67
Community Expert
Community Expert
October 6, 2025