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DWT-IT
DWT-IT
Participant
Apr 1, 2026 10:46 AM UTC
Answered

"you are trying to open a sharepoint file configure the storage connector"

Getting the above prompt, how can I disable this ?

 

I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

      Anand Sri Bhattacharya
      Anand Sri BhattacharyaCorrect answer
      Community Manager
      Oct 22, 2026 1:08 PM UTC

      Hello!

       

      I hope you all are doing well. I am checking in to see if the issue persists after installing the latest build of Acrobat.: 26.002.22031, Planned update, Oct 14, 2026. 

       

      Please reach out if you experience any issues. Thanks for your cooperation on this.

      Regards,

      Anand Sri.

       

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      36 replies

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      Adobe Employee
      sanchij95032186
      Adobe Employee
      Apr 1, 2026 12:36 PM UTC

      ​@DWT-IT : Thanks for reporting the issue!

      Few queries:

      1. Are you using Online Sharepoint or on-prem ?
      2. can you please share video of workflow?
      3. Please share fiddler logs as well.
      4. Are you able to open the same file from web in Acrobat app?

      Thnaks

      Sanchi

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      Tariq Dar
      Legend
      Apr 1, 2026 11:37 AM UTC

      Hi @DWT-IT,


      Thanks for reaching out. And sorry for the troubled experience.
      Please let us know when you get this message. Is it when you open a file from SharePoint, or does it happen even when opening a file saved locally?


      In the meantime, could you try the following and let us know if that helps:



      Turn off SharePoint / Online storage integration


      1. Open Adobe Acrobat

      2. Go to Edit > Preferences

      3. Select General

      4. Uncheck:

        • “Show online storage when opening files.”

      5. Click OK


      If the issue persists, please share a video of the issue and help us with the following:


      ~Tariq

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      DWT-IT
      DWT-ITAuthor
      Participant
      Apr 1, 2026 11:45 AM UTC

      This happens only when opening directly from sharepoint, We use sharepoint as a mapped drive this has only been a problem since the latest update from adpbe. it seems there is a new feature within reader that I just want to turn off. 

       

      Version is latest 2026.001.21346

      Windows 11 fully up to date.

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      Community Manager
      Tariq Ahmad DarCommunity Manager
      Community Manager
      Apr 1, 2026 12:24 PM UTC

      Thanks for the quick response, ​@DWT-IT.

      Have you tried the preference I mentioned above? If so, let us know if that helps at all.
      In the meantime, i trying to check this with product engineering.
       

      Few queries:

      1. Are you using Online SharePoint or on-prem?
      2. Could you share the video of the workflow?
      3. Also, is it possible to share Fiddler logs
      4. Are you able to open the same file from the web in the Acrobat app, https://acrobat.com/ ?
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