Question

You owe me money and I can't get a hold of you in any way!

Forum|Forum|4 months ago
December 26, 2025
2 replies
473 views

In our business relationship, a lot has gone wrong. I was sold an upgrade that I did not want, and as a result of canceling this order, you still owe me a refund for the price difference. Since I canceled all of my subscriptions due to the extremely poor service, I no longer have any way to contact you. I expect you to contact me. Ideally, you should open a support ticket for me so that I can provide you with the necessary information and you can refund the outstanding amount.

Cancel subscription

K

knowledgeable_Panther6681Author

It's impossible to contact you. The AI chat opens and when I request to talk to a support agent it says that I need an active subscription. Which I obviously don't have anymore. I don't see any email addresses, phone numbers or a form where I can submit a ticket. How does this work?????

Jeffrey_A_Wright

Legend

You will need to use a different device to contact us, Knowledgeable_Panther. The settings on the current device are blocking you from reaching us, since I see no interactions from December.

You can use a smartphone or tablet to reach us at https://adobe.ly/44H0QJh. As previously suggested, you were successful in November, so you may want to use the same device that you used then, Knowledgeable_Panther. If you are on the same device, review any settings implemented in the security software or settings since November that may prevent you from contacting us. ^JW

K

knowledgeable_Panther6681Author

I am using the same device. And I don't understand what changes where to make. Security Software?? When I try via my phone it doesn't open the chat window.

Jeffrey_A_Wright

Legend

Knowledgeable_Panther, I am sorry you are unable to reach us and are redirected to this public discussion forum. I do see that you contacted us successfully in November, you may want to use the same device, Knowledgeable_Panther, since you were previously successful.

Your support case ADB-42653928-B3B7 from November has closed, so please use https://adobe.ly/4pWAlYU to reach us. You can bookmark https://adobe.ly/4sa8gPn for information on how to review and update your recent support cases, Knowledgable_Panther. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded