Skip to main content
C
CMJRoss
Participant
June 24, 2015
Answered

"Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated."

  • June 24, 2015
  • 28 replies
  • 113162 views

Virtually every time I initiate a Word-to-PDF conversion from within Word, I get this error message. I have had CC since its inception, and I have had Acrobat Professional licenses going back to about version 4,5, or 6.

I have signed in and out of CC more times that I can possibly remember. I have uninstalled and reinstalled Acrobat more times than I care to admit. Yet this keeps happening, practically on a daily basis.

What is going on? How do I fix this? Am I the only one with this problem?

    Correct answer williamo39708114

    Stopping "Acrotray.exe" in Task Manager fixed it for me as well.

    28 replies

    C
    crobinuk
    Participant
    August 2, 2023

    2023 Update for Outlook 365 / Creative Cloud: Same issue as above, Acrobat was activated but Outlook plugin always gave the same error. I didn't have Acrotray.exe running in Task Manager, but found that terminating the "Acrobat Licensing Service" fixed the issue.

      K
      keeky27
      Participant
      April 23, 2022

      May 2022, still a thing. Why do I pay $40 dollars a month for this? 

      S
      Shalaylie22
      Participant
      January 18, 2022

      Follow the steps here: Why: Your request could not be completed. Adobe Acrobat license has either expired or not been activated. (becomethesolution.com)

       

      WINDOWS:

      1. Browse to:

      C:\ProgramData\Adobe

      And rename SLStore folder to SLStore_old.

       

      2. Finally, browse to:

      C:\Program Files (x86)\Common Files\Adobe\SLCache

      And delete everything inside the SLCache folder.

       

       

      MAC:

      1. Browse to:

      /Library/Application Support/Adobe

      And rename SLStore folder to SLStore_old.


      2. Finally, browse to:

      /Library/Application Support/Adobe/SLCache

      And delete everything inside the SLCache folder.

        R
        rosanac9407790
        Participant
        October 5, 2023

        This worked for me (Windows). Don't know how long.

        But in my case step 1) the SLStore folder location is:
        %appdata%\Adobe\SLData\

         

          L
          LawScooter
          Participant
          August 18, 2021

          If you have Admin Privleges: Adobe Admin Console --> Unassign then Reassign the license for the affected user --> Affected User logs back into Adobe.

          Jason _B_
          Jason _B_
          Participant
          November 22, 2021

          It affects individual accounts that don't have that sort of administrator as well as corporate ones and will probably last until the computer reboots and starts acrotray again or it just ties itself into some internal knots for its own reasons.


          This bug has existed for 6 years, and now it comes about when just trying to install acrobat on a fresh computer, since you have to reboot the computer into unsigned driver mode just to get the stupid printer driver to install that is necessary to get the plugins to output, and then it gets triggered again when you reboot the computer to turn it out of unsigned drivers mode.

           

          All of this because adobe has let this longstanding bug sit around, has let its unsigned drivers be unsigned for ever, and has not even dealt with it when unsigned drivers became a very important problem in the wake of print nightmare.

           

          N
          Nicky1
          Participant
          June 10, 2021

          Seriously Adobe. Six. Years. Later. The issue persists. Sorry, shutting down Acrotray.exe does nothing. How about, when I try to use the software, it...works?

          Not seiously expecting an Adobe response to this so OK probably just venting, but this is nuts.

          aline mondelli
          aline mondelli
          Participant
          June 10, 2021

          Shutting down Acrotray.exe worked till yesterday. Today nothing works. I pay a subscription, I expect a service.

          Now I must print and scan all the documents I need to file. Adobe, do you really think this is fair?

          B
          boulderpatty
          Participant
          February 27, 2021

          Dear Lord this is driving me insane!  

           

           

            D
            defaultmd6r4zrqspkw
            Participant
            January 22, 2021

            2020 stills same issues. Any fix? Acrotray.exe didnt work.

              G
              gregm27731663
              Participant
              October 20, 2020

              THANK YOU!! Worked for me as well!

               

              R
              Richard1957
              Participant
              May 18, 2020

              This error has started happening for some of our users and is very annoying. They all have Acrobat DC pro licences and all licences are current. Win 10 and using Office 365. Is there any fix for this as it has been an issue for many years by the look of this thread?

                andrewo6608685
                andrewo6608685
                Participant
                May 19, 2020

                The acrotray.exe process kill fixed it for me. I consider this solved.

                B
                bjolly88
                Participant
                June 5, 2020
                It's nice that you consider it solved, but that didn't work for me. So it's not solved.
                  K
                  k211416479
                  Participant
                  May 15, 2020

                  It's May, 2020 and I have this problem as well. Using Windows 10 Pro 64bit.  An easy work around for me was instead of trying to print to pdf, I saved as pdf.  Worked fine.

                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices