Skip to main content
R
rebeccam85666349
Participant
April 10, 2017
Question

Z@R####.tmp font is displaying when opening a PDF from Outlook

  • April 10, 2017
  • 5 replies
  • 33624 views

When opening an emailed PDF, the PDF opens using a Z@R####.tmp font.  This seems to happen when a particular company emails their PDF to 1 user on our end and it will display in this .tmp font.  Anyone else can open the PDF attachment fine but this 1 user can't get it to display correctly.  Not sure why her Z@.tmp files won't clear out or why the new PDF is trying to use that font to display.  If we restart the computer and log in as an admin, then I can delete those files and log back in as her and it will work for a little while but the issue always comes back.  She is running Windows 7 SP1 on her desktop.  We have tried resetting her windows profile but the problem follows her.

This topic has been closed for replies.

5 replies

C
chrish69798248
Participant
August 6, 2018

I installed the November 2017 patch, but the garbled font issue continues.  It is only after file from certain entities.  The only "fix" is to reboot my computer, which I have to do this five to ten times a day.  I need a real fix or I will need to move the company to Nitro. 

K
Kandi66
Participant
March 3, 2018

I got a message to try this and it worked for me.

"Sorry for the delayed response and inconvenience caused. Please navigate to Acrobat's Preferences>Page Display>Toggle the "Use local fonts" settings and see if this brings any difference."

    S
    StevieP11884890
    Participant
    March 2, 2018

    I'm in the same boat - Filemaker, which we use for all our work orders, constantly gets garbled fonts because it picks up the junk fonts Acrobat leaves behind. Very frustrating. This on Windows 8 and the latest version of Acrobat DC - I used Acrobat XI beforehand but upgrading did nothing to solve the problem.

    T
    travb4739968
    Participating Frequently
    December 28, 2017

    I have the same issue, has been happening for quite a while, and I've never been able to find a fix from google.

    Current version of Acrobat Pro DC is 2018.009.20050 - still happening, very frustrating

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 29, 2017

    Did you look into the link provided earlier by Tariq Dar? Re: Z@R####.tmp font is displaying when opening a PDF from Outlook

    ABAMBO | Hard- and Software Engineer | Photographer
    J
    jrahn88
    Inspiring
    December 29, 2017

    That link hasn't worked for a while. Just says the link has been archived and I couldn't find the original content.

    T
    Tariq Dar
    Legend
    May 12, 2017

    Hi rebeccam85666349,

    Sorry for the delay in response.

    This was a known issue in past.

    You may visit this blog post and check the workaround: Acrobat/Reader: Z@xxx.tmp files left behind in Temp folder after printing

    [Please note: The link provided here does not work any more // Edited by Moderator]

    If the issue persists, help us with the exact version of the Operating system and Acrobat/Reader installed. And help us with the environment the user is using.

    Will be waiting for your response.

    -Tariq Dar.

    J
    jrahn88
    Inspiring
    November 27, 2017

    I'm having this issue as well, but i don't see the temp files in the user profile.

    When i copy the font into word it says Z@Rxxx.tmp is the font.

    Also your link is broken and i can't find the page.@ !

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices