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Participant
January 14, 2024
Question

Zruseni predplatne

  • January 14, 2024
  • 1 reply
  • 549 views

Dobrý den prosím poradi mi někdo jak zrusit predplatne a účet? Nejde mi to před to upravit plat protože mi chtějí zase ztrhnout další peníze a na mě to je hodně a účet už nevyuziji.  Děkuji za odpověď 

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1 reply

Abambo
Community Expert
Community Expert
January 14, 2024

You go to https://account.adobe.com/plans, click "manage plan" and click "cancel plan". If you can't selfcancel, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer