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craigs18286077
Participant
December 5, 2016
Answered

Accoutability for customer support

  • December 5, 2016
  • 3 replies
  • 651 views

I am reaching out to the community for you opinion. I have been in an ongoing spat with Adobe and Adobe care regarding a very poor experience with customer service trying to get an importing issue fixed. After multiple chats, emails, tweets, and almost 2 weeks of empty promises I finally called them out in the forums. The post below is just one example. Keep in mind, in 2 weeks I cannot get support for their product that I paid good money for, within 2 days of posting on the forums they have gone through and deleted every post I have made with a silly reason. My post below was deleted for "swearing". If I could have gotten a support response this timely I wouldn't have an issue to address. Am I wrong here???

Photoshop Family

This reply has been removed by Photoshop Family:

Elements is still a total rip off and customer service is a JOKE. Spent 2 hours today with no resolution. Only Adobe would make a product that will not allow you to import images

Replies can be removed by community moderators if they contain inappropriate content or private information.

Jeffrey Tranberry, a moderator for Photoshop Family, gave this reason for the change:

Swearing

This topic has been closed for replies.
Correct answer Chuck Uebele

Yes, it's easy to get frustrated with trying to get help.

3 replies

Chuck Uebele
Community Expert
Chuck UebeleCommunity ExpertCorrect answer
Community Expert
December 6, 2016

Yes, it's easy to get frustrated with trying to get help.

Chuck Uebele
Community Expert
Chuck UebeleCommunity Expert
Community Expert
December 6, 2016

I agree with Jon. More info is really needed so they can address your issue. Jeff is a pretty level headed guy, so I'm surprised he deleted it. As a moderator for this forum, I've been told not to delete post that criticize Adobe, but do for ones that swear, attack other forum members, etc. Adobe doesn't want to censor opinion, just keep the forums from turning into a battle ground.

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    December 5, 2016

    If that's really all that was there, the mod jumped the gun. Obviously, there's no swearing in that post.

    This thread is missing any context though.

    For example, your reply would make sense in the context of a "customer service issue" thread, but not "how do I change this with Elements" thread. If you were adding it to multiple threads across the Photoshop forums, I'd likely give you the old heave-ho for Spamming (right next to Swearing in the drop-down).

      C
      craigs18286077Author
      Participant
      December 6, 2016

      Thank you for the feedback. I did add that out of frustration that I have clearly communicated on many occasions. It feels like there is ample time to quell dissent and censor an opposing opinion. It would have been nice to see that effort in issue resolution. Thank you both for your reply.

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