Participant

Question

Adobe Content Creator Professional Certificate

Forum|Forum|1 year ago
December 25, 2024
4 replies
2603 views

Hi,

I need support to resolve a situation regarding a Credential, I completed the "Adobe Content Creator Professional Certificate" on Coursera, and I don't receive my Credly badge, I contact Coursera Support and Credly Support, and my response is:

"Thank you for responding and providing those details. This is Riri and I'll be here to assist you further.

Upon checking, I was able to confirm that the Adobe Content Creator Professional Certificate badge is managed and issued by Adobe, not Coursera. You may also check out the badge's Earning Criteria to confirm the conditions for the badge to be issued.

On this matter, I highly recommend you reach out to Adobe Customer Support for the issuance of your badge."

https://www.coursera.org/learner/wagnerrafael

this is the link to my coursera profile, which shows the completion of my certification course

and here, credly credential
https://www.credly.com/org/adobe/badge/adobe-content-creator-professional-certificate

I have completed but i don't receive my badge, and receive this response for my case.
for enter on contact with Adobe Suport.

I contacted support staff via chat, who redirected me to the community. I need to know how to resolve this situation, I just want to issue my badge. And so far I'm just being directed from one side to the other.

L

Liana Maharaj-Parrish

Adobe Employee

Hi Wagner,

Thank you for reaching out, and I sincerely apologize for the back-and-forth you experienced. I understand how frustrating this must have been, and I appreciate your patience.

Your badge has now been reissued—please check your email for a notification from Credly.

For any future credential issues, the best way to flag them is by using the "Flag an Issue" option at the bottom of any Coursera page or by reaching out to Coursera Support, as they handle badge verifications and course completions.

I appreciate your understanding, and congratulations again on earning your Adobe Content Creator Professional Certificate!

Best,

Liana

W

Wagner Rafael AIExxplorerAuthor

Participant

Hi! Problem solved!!!! Thank you so much!!
Have a nice day!

Att,
Wagner Rafael

thefawkeskin

Participating Frequently

How has yours been solved?

Nancy OShea

Community Expert

This Adobe product user-to-user community can't help you. We have nothing to do with Coursera, Credly or the parent company Pearson. That's a separate company from Adobe.

Nancy O'Shea— Product User & Community Expert

thefawkeskin

Participating Frequently

I have the same concern and issue since finishing it December 27. Contacted Credly, Coursera and Adobe and they aren't helping resolve. I'm beginning to think this is a fraud or misalignment as I cannot understand what cannot be resolved since it is the three of them who made the course available and the badge made available through the NON-WORKING Credly link provided via e-mail. No matter how you provided necessary information they all need. It seems it is not getting anywhere since they are just pointing fingers and causing confusion. Very disorganized.

L

Liana Maharaj-Parrish

Adobe Employee

Hi thefawkeskin,

I completely understand your frustration, and I’m really sorry for the confusion and back-and-forth you’ve experienced. This is definitely not the experience we want for learners, and I appreciate your patience while this was sorted out.

Your badge has now been reissued—please check your email for a notification from Credly.

I also want to clarify that we don’t actively monitor this community space. For any future credential issues, the best way to flag them is by using the "Flag an Issue" option at the bottom of any Coursera page or by reaching out to Coursera Support, as they handle badge verifications and course completions.

Again, I truly appreciate your patience, and congratulations on earning your Professional Certificate!

Best,

Liana

thefawkeskin

Participating Frequently

My badge still isn't visible on Credly nor any email received both inbox and spam.

W

Wagner Rafael AIExxplorerAuthor

Participant

I've been trying to resolve the situation for a few days now. I've already
contacted several departments at Adobe, and they always refer me to another
department. I've been through at least 6 departments and have received
different recommendations on where to resolve the situation, but no one has
resolved the issue. Credly support told me to contact Adobe directly. At
Adobe, they referred me to the community. From the community, they referred
me to several different service centers, but the situation remains the
same. I still don't have my badge and no solid feedback. It feels like
they're always pushing me to the next person and there's no solution to the
problem.

G

giadone-giuseppe

Participant

Same issue for me.

I have received and email from Coursera with a clickable button for request the Badge at Adobe, but when i click on this button give me an error.

I have writed to coursera support and they have writed to me to write to Adobe Support, because the Badge Is issued by Adobe and not by Coursera...

But there aren't specific section for request support for badges...

It's frustrating...!

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