Adobe hacked?

The same day I purchased a single Creative Suite license - my credit card was charged for 12 Photoshop and 18 Acrobat licenses from a guy I have never heard of with a different name and email address I do NOT have registered with my Adobe account. So this guy can use my credit card (my credit card has my female name) without any additional secure confirmation from Adobe (like my Adobe username and password...or maybe he had that too? They are being very vague.). But they won't refund ME my $677.60 without a confirmation email from his user id?!? Even though I can give them all my credit card info, my Adobe username and am adamant that I did not make this purchase. And it's obvious because I only have a single license purchased on the same day. They just want to keep their profit from these fraudulent 30 licenses. The tech support guy said he would "CC" me on the email they will be sending this guy "asking him if he used my credit card without my permission". Ha! I said please "BCC" me on that email as you would be giving him even MORE of my information to this criminal. I have NEVER had ANY fraudulent charges on this credit card. And still have not after 1 month after this fraudulent charge. And since I do not want to pay this fraudulent $677.70 charge I had to cancel my credit card and wait for a new one. What a hassle! Of course Adobe will never admit this is their problem with lax security and NO real protocol for secure purchases other than providing basic credit card info. I have been using Adobe products since 1987. But they don't care enough about customers like me to put secure processes in place. Profit is their focus.