Adobe Lightroom / Photoshop Removal from Laptop causing a desktop computer to be reset.

Forum|Forum|2 years ago
January 15, 2024
4 replies
258 views

Recently (January 12 2024) I recieved a new laptop computer to replace an older laptop. I initialized the new laptop and loaded my photoshop subscription products. At the same time I removed the same products from my older laptop and I used the Creative Cloud because there was no other way to remove these products. Uninstall did not work.

All seemed Ok until I looked at my Desktop computer. The Desktop computer is were I do most of my work. The Deskop computer was completly reset to as new. Every program needed to be reinitialized. Also, my extensive Lightroom calalogues were removed from the desktop (it took a full day to recreate a new catalgue).

I am wondering if this is a unique experince. It is quite disconcerting to find that my desktop was reinitialized somehow. (in fact the password to open the computer was removed as well)

Windows security was running on the Desktop.

Thoughts?

This topic has been closed for replies.

Nancy OShea

Community Expert

You can legally install Adobe products on up two devices concurrently.

If you need to add a third device, you'll need to deactivate the other ones first.

Creative Cloud subscribers can do this from their online account.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

B

BoredFootPhotographerAuthor

Participant

Thank you for taking the time to respond. I am aware of the Adobe policy. This issue however is about the complete software reset (all the computer software) on a separtate (to the laptop) desktop computer. This included quite significantly the deletion of multiple Lightroom LRCAT files that you would think would not be affected. Note, the Adobe product software was not removed but rather reinitialized as in a new install.

Nancy OShea

Community Expert

Adobe software does NOT remove files.

I assure you that what happens on one device won't effect files on the hard drive of another, unless you're part of some highly exotic, quantum entanglement experiment. BTW 'spooky science' is 99.99999% improbable outside a particle lab.

Occam's razor says the simplest answer is usually the correct one. Most likely, your desktop computer is sick and needs a thorough diagnostic. The desktop would have failed or reset regardless. Installing software on the laptop was unrelated.

Nancy O'Shea— Product User & Community Expert