Anyone else have a problem with PayPal taking your money?

Here is the story of my one and only PayPal experience.

I have been with PayPal for over 17 years; I have sold many
items on eBay but mostly pond liner and supplies for the last several years
through ads I place in several states.

I sold a customer liner to a customer who had purchased from
me before. This liner was not the Firestone 45 mil but another kind of liner
which can be made custom and is sent out to the customer. I sent him a PayPal
invoice……..he paid.

About 6 days later I received a call (text) from my customer
telling me he THOUGHT the liner had a hole in it. Something either has a hole
or it does not! I asked him to send me a photo via text so I could at least see
what he was complaining about. He never sent any photos. I asked him to please
return the liner to my manufacturer so they could determine if a refund was
needed. I provide the very best customer service I can as I have been in
business for over 35 years.

I never heard from my customer but instead was notified by
PayPal that he had opened up a claim. OK, difference of opinion but this I can
deal with. I wrote out my story and the whole transaction as I am doing here.
In the meantime, prior to PayPal telling me there was a claim against me they
had already taken out $604.00. It wasn’t the end of the world but it is $604.00
and the customer was lying and scamming me and PayPal had thrown me to the
dogs.

I made several phone calls, asking for people who were
higher up than those who answer their phones. After several weeks the
determination of his claim was voted in my favor. PayPal put the money back
into my account. I immediately went in and took MY money out and left a very
small balance in my account.

A few weeks later I get another email from PayPal now
telling me that my customer had gone above and beyond PayPal and file a claim
with his credit card company. They alerted me that this would take up to 75
days to get a determination. Long story short, PayPal let me I was now on the
other wise of winning; I had been found guilty as charged.

I contacted PayPal both my phone calls and by several emails
and unfortunately they told me there was nothing they could do. I was stunned
to say the least. My record is perfect and this was the first time I ever
needed PayPal and they left me in the ditch without any help. I went to Consumer
Affairs and posted pretty much this story and also found out that PayPal is
going downhill and even though you are the perfect customer, watch out as they
will not help in anyway.

Yesterday I finally made the decision that I would change
credit card processing companies and went on line and found 2 that had great
ratings. When they returned my call they also asked me who I used previously. I
told them the full story as I am telling it here. You are NOT going to like
their response. I was told that PayPal would ruin my credit (which is
impossible to do) and that nobody would now allow me to open up an account. I
run a business; I need to take that illusive credit card once in a while.

PayPal did call and ask me if I would please deposit the $604.00 into my account to
pay the customer. I told the guy who called, “You gotta be kidding, right”. End
of conversation.

Here is what I want to do! If there are others out there who
have been wrong by PayPal I would like my story and yours to go as far on
social media as it can. I would like to gather as many people as I can and form
a class action lawsuit. We have a company which has a poor rating and yet we
are the victims of their inability to make things right and not buy into the
customer making false claims.

Join me and let’s stand up for what is right………… Terrie
Kaufman – Direct2usales.com – (360) 901-6383

keeping the article and getting the money back is part of the PayPal account rules which your wife agreed to in order to sell things on PayPal so it is not theft in fact it is a common rule when returns would cost more than a product is worth.

p.s
yes I have been unable to get any (nevermind good) service from PayPal and as a result both my personal account and the one used for business has been discontinued but this has nothing to do with Adobe