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Participant
March 28, 2023
Question

Cannot sign up with the for an Adobe-sponsored webinar because the form gives errors

  • March 28, 2023
  • 2 replies
  • 126 views

I am trying to sign up for the webinar  called 3D Tips for Graphic Designers and Illustrators.

I was told in a chat with support to post here,.

 

When I put in my company name, autofill incorrectly tries to guess, but seems to accept my response.

It then prepopulates the website address field with "berkely.edu" and when i replace that with my correct url it indicates that it is not a valid website.

The name of my company does include a hyphen, which might be the issue?

I have tried typing url.com, www.url.com, and https://url.com. Still not acceptable.

 

It really shouldnt be THIS hard to sign up for a seminar. Please advise.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
March 28, 2023

@todd cooper,

Some online systems can't handle special characters.  I go through this same thing with my State's Dept. of Motor Vehicles. Their system won't accept my legal name because it's hyphenated. 😠

 

Anyway, use this workaround.  Don't enter your Organization or URL.  Just type None or NA (not applicable).

That should get you passed the sign-up form without a hitch.

 

Good luck.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
March 28, 2023

try another browser.

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>