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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 31, 2023
Question

Canon printer driver corruption (and a fix)

  • August 31, 2023
  • 2 replies
  • 697 views

I have Windows 11 and a Canon MX922 printer... when I bought the printer about 2 years ago I installed the driver from the included CD... all was well until recently
.
My usual printing is from MS Word or a text file... so simple black letters
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I noticed a day ago when I printed a picture that the red on the picture was coming out as yellow
.
After checking to be sure I hadn't put a yellow ink cartridge in the red spot I decided that the printer driver had become corrupted at some time during the past 2 years of Windows updates and I just hadn't noticed since I rarely print pictures
.
I removed the driver and restarted Windows, planning to install the driver from the original CD
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After the restart, when I was getting ready to install the driver, I noticed that Win11 had automatically installed a driver (I presume after 'seeing' the printer via the USB cable and going to Canon on the Internet to install a Windows approved driver... I don't know the old version, but this driver is version 2.65.2.10)
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The printer is now working properly... so besides the idea of the driver somehow becoming corrupted, I now wonder if Windows tried to update the driver and there was a conflict with the original Canon driver that I installed 2 years ago
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Oh well... whatever happened, the printer is now outputting the correct colors again
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So if your printer is outputting garbled colors, do a driver remove and reinstall

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertAuthor
    Community Expert
    September 1, 2023

    ADDED

     

    I did not mention this is my first message, but another reason that I know the problem was driver corruption and not a dirty print head is my wife has the same printer on the other side of our shared office... purchased at the same time and both of us using Windows 11

     

    She had exactly the same problem of red printing as yellow and I fixed her computer the same way... remove the printer driver and restart Win11 - and the 'newer' driver was automatically installed and that fixed the problem

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 31, 2023

    You have a dirty Printer Head. That's why it's not printing red. 

    Deep Clean the Printer Head from Windows. 

    https://support.usa.canon.com/kb/index?page=content&id=ART174825

     

    When you see horizontal lines or streaks of white, clean the nozzle.

    https://support.usa.canon.com/kb/index?page=content&id=ART114324

     

    Get the latest printer drivers from Cannon's website.  The original CD drivers that came with your printer are probably outdated now.

    https://support.usa.canon.com/kb/index?page=answers&question_box_status=changed&question_box=printer+drivers

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity ExpertAuthor
    Community Expert
    September 1, 2023

    No, good thought but I did not have a dirty printer head... removing the driver and doing a restart, with Win11 doing an automatic driver install during the restart, fixed the problem

     

    I also looked at the original Canon CD and it says version 2.2 (compared to the current 2.65.2.10)

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