Download pdf from Orange et Moi

Forum|Forum|7 months ago
July 9, 2025
2 replies
280 views

I have just bought a new iPad Air. When I try to open download a pdf of mylatwrst statement from Orange et Moi I get the message attached . On my old iPad Pro I can do this but not on the new iPad.

How can I overcome this?

I have uninstalled and reinstalled Acrobat as recommended in the community.

Bug

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

D

docmike7Author

Participant

Happily I sorted it out in the end by removing and reinstalling the OetM
App.

kglad

Community Expert

good to hear

kglad

Community Expert

downloading is not an acrobat function. you should contact Orange et Moi

D

docmike7Author

Participant

I have spent an hour on the Orange Cheatline and spoken to their technical support. They say it's a problem with my new iPad. I tried changing to the paid version of Acrobat ( 7 day free trial) but that didn't help either.

I have attached the message I get when I check the Telecharger PDF button

the problem is only on my new iPad Air and doesn't happen with the old (2017) iPad Pro or my Samsung phone. Both these download the bill perfectly.

kglad

Community Expert

1. don't attach images. copy and paste them onto your reply.

2. have successfully downloaded a pdf to you ipad?

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