Skip to main content
hollyl18639377
hollyl18639377
Participant
April 29, 2017
Question

freezing on purple screen

  • April 29, 2017
  • 1 reply
  • 363 views

when opening program, either freezes on purple screen or after choosing organizer or video creator.  What do I need to do to correct.  It said when I installed, something about "cache" didn't install right or something like that

    This topic has been closed for replies.

    1 reply

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    April 29, 2017

    Hi Holly. You posted your question in the non-technical Lounge forum, which is where you can connect with your peers for conversations that don't directly relate to product help and support.

    Let us know what application you are asking about (for example, Photoshop, Premiere, Captivate), and we’ll move your question to the appropriate forum so that you can get the answer you are looking for.

    ~Barb

    P.S. For a list of all available product forums, see https://forums.adobe.com/welcome/

    ~Barb at Rocky Mountain Training
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices