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Nexahs1138
Inspiring
November 19, 2017
Question

Graphic Tablet Problem

  • November 19, 2017
  • 2 replies
  • 5128 views

My tablet worked fine until the fall update of windows 10 the other week, ever since then the calibration is off on my tablet display. I use an extended display but if I set to 'duplicate' or 'show only' the calibration is fine. It works okay with a mouse but when I use the pen the cursor will appear halfway across the screen from where I'm pressing. I was using it the other day and the cursor started glitching out, in the Windows Defender menu it had said there was an issue with a pen table bus but even after applying this and restarting I still had no luck.

I've uninstalled the driver and reinstalled to no avail, I'm putting this down to a standard windows screw up (every time windows has an update it usually breaks an Adobe app on me.)

Monitor is an Acer S220HQL - 1920/1080

Tablet is an UGEE 1910B - 1440/900

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2 replies

Ussnorway7605025
Legend
November 21, 2017

I assume you have no backup software to roll back to last weeks image so a reinstall of Windows is the only real option (besides put up with it)... disable Microsoft updates is still my goto rule for Windows 8-10 but the damage is done now

Nexahs1138
Inspiring
November 21, 2017

I have windows 10 home so can't disable updates, I even uninstalled the update but as soon as I restated it just installed itself again.

I only noticed the issue the other day so it was past the cutoff point to go back.

Ussnorway7605025
Legend
November 21, 2017

Nexahs1138  wrote

I have windows 10 home so can't disable updates,

yes you can but as you say the time has past... any way for reference

to be clear, I recommend you allow updates from time to time but when you are ready for them... not any time Microsoft feels like it

John T Smith
Community Expert
Community Expert
November 19, 2017

Have you searched Microsoft - Official Home Page for help?

We have a Samsung Android tablet, but I know ZERO about Windows tablets

Nexahs1138
Inspiring
November 20, 2017

Different type of tablet, I'm talking about a drawing one, like the cintiq.

I've asked over at Microsoft but so far they've only said to do a system restore, which I don't really want to do as it'll uninstall my graphics card, according to the warning that pops up.

Brad Lawryk
Legend
November 20, 2017

Have you tried the tablet manufacturer?