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Nexahs1138
Inspiring
November 19, 2017
Question

Graphic Tablet Problem

My tablet worked fine until the fall update of windows 10 the other week, ever since then the calibration is off on my tablet display. I use an extended display but if I set to 'duplicate' or 'show only' the calibration is fine. It works okay with a mouse but when I use the pen the cursor will appear halfway across the screen from where I'm pressing. I was using it the other day and the cursor started glitching out, in the Windows Defender menu it had said there was an issue with a pen table bus but even after applying this and restarting I still had no luck.

I've uninstalled the driver and reinstalled to no avail, I'm putting this down to a standard windows screw up (every time windows has an update it usually breaks an Adobe app on me.)

Monitor is an Acer S220HQL - 1920/1080

Tablet is an UGEE 1910B - 1440/900

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10 replies

Ussnorway7605025
Legend
November 21, 2017

I assume you have no backup software to roll back to last weeks image so a reinstall of Windows is the only real option (besides put up with it)... disable Microsoft updates is still my goto rule for Windows 8-10 but the damage is done now

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Nexahs1138
Inspiring
November 21, 2017

I have windows 10 home so can't disable updates, I even uninstalled the update but as soon as I restated it just installed itself again.

I only noticed the issue the other day so it was past the cutoff point to go back.

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Ussnorway7605025
Legend
November 21, 2017

Nexahs1138  wrote

I have windows 10 home so can't disable updates,

yes you can but as you say the time has past... any way for reference

to be clear, I recommend you allow updates from time to time but when you are ready for them... not any time Microsoft feels like it

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John T Smith
Community Expert
Community Expert
November 19, 2017

Have you searched Microsoft - Official Home Page for help?

We have a Samsung Android tablet, but I know ZERO about Windows tablets

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Nexahs1138
Inspiring
November 20, 2017

Different type of tablet, I'm talking about a drawing one, like the cintiq.

I've asked over at Microsoft but so far they've only said to do a system restore, which I don't really want to do as it'll uninstall my graphics card, according to the warning that pops up.

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Brad Lawryk
Legend
November 20, 2017

Have you tried the tablet manufacturer?

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