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PaintedKitty
Community Expert
Community Expert
February 4, 2026
Question

Help me understand this email please.

  • February 4, 2026
  • 1 reply
  • 21 views

I got around to checking my email when I noticed I got an Adobe related email notification. 

Please note I'm dealing with alot of personal stuff right now and can't be online too often.

So anyways it basically says that I'm going to loose complimentary access if I don't act with in 7 days? 

I'm a bit confused. I thought I just renewed that code I got just before Christmas? 

Should I worry? 

Here's a bit of that content of that email. 

Since you have multiple Adobe business entitlements associated with this email address, we recently introduced Business Profiles and Personal Profiles to your sign-in experience to help you better manage your content. The content stored in your Adobe cloud storage was placed in a Personal Profile and you were granted 60 –days of complimentary access to Adobe Creative Cloud all apps in order to ensure that there would be no disruption to your work.

We wanted to let you know that complimentary access to Creative Cloud All Apps in your Personal Profile will expire in 7 days, so you’ll need to move any business content over to your corresponding Business Profiles in order to continue working without disruption. Personal content can remain in your Personal Profile for both paid and free memberships. See detailed instructions on how to move content between profiles. Keep in mind that content stored outside of Adobe cloud storage – such as on a hard disk, in network storage, or in other cloud storage services – is not impacted by these changes.

 

Should I not bother worrying and just ignore? 

Thank you for your answer. 

 

PS 

Wow still a bit confused at navigating the forums. Here and there. 

    1 reply

    John T Smith
    Community Expert
    Community Expert
    February 4, 2026

    I only have one (personal) profile/account so I can’t answer… maybe @sil.c can help