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Participant
Feb 23, 2025 9:39 PM UTC
Question

No password

I'm not sure how this got on my computer, but now I can't access documents because it says I need a password.   How do I find the password or how do I get this off my computer. without loosing my files 

    4 replies

    Peru Bob
    Community Expert
    Community Expert
    Feb 24, 2025 12:28 AM UTC

    Is this related to an Adobe product?

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    kglad
    Community Expert
    Community Expert
    Feb 23, 2025 10:01 PM UTC

    in addition to answering the previous questions, do you have an updated antivirus app?

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    Nancy OShea
    Community Expert
    Community Expert
    Feb 23, 2025 9:50 PM UTC

    Can you post a screenshot of what you're seeing?

     

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    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    Feb 23, 2025 9:49 PM UTC

    You'll need to be more specific. We can't guess what might be going  on.

    • Which application are you using?
    • Which operating system do you have?
    • What type of document are you trying to open?
    • Where is it located?

     

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    Nancy O'Shea— Product User & Community Expert