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Participant
February 23, 2025
Question

No password

  • February 23, 2025
  • 4 replies
  • 142 views

I'm not sure how this got on my computer, but now I can't access documents because it says I need a password.   How do I find the password or how do I get this off my computer. without loosing my files 

    4 replies

    Peru Bob
    Community Expert
    Community Expert
    February 24, 2025

    Is this related to an Adobe product?

    kglad
    Community Expert
    Community Expert
    February 23, 2025

    in addition to answering the previous questions, do you have an updated antivirus app?

    Nancy OShea
    Community Expert
    Community Expert
    February 23, 2025

    Can you post a screenshot of what you're seeing?

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    February 23, 2025

    You'll need to be more specific. We can't guess what might be going  on.

    • Which application are you using?
    • Which operating system do you have?
    • What type of document are you trying to open?
    • Where is it located?

     

    Nancy O'Shea— Product User & Community Expert