So, does everyone agree that Adobe has the worst customer experience ever when there is a problem?!!! The chat feature is a complete joke!!

The chat feature is a complete joke!!!

That's not my experience.   Chat is helpful when you understand what it's for.  Billing & membership related issues mostly.   Obviously, they can't teach you to use the software nor are they able to provide support for legacy Creative Suite products that are beyond their sell-by date.

What exactly do you need help with?

Nancy O.

Completely agree!

What galls me is that Adobe is holding my earlier versions of programs hostage. A dead hard drive and I need my programs, but since they are older, they no longer have them available for download. So......I've spent money for no reason?

While not always the best, I definitely would not agree that they're the "worst ever". That title goes to GoDaddy in my personal experience.

I find most people who set up a forum account specifically to complain about customer service tend to have unrealistic expectations as to what Adobe's CS can help them with. Some things they simply can't do for you.

What program are you having issues with?

There's a good chance the other software users in that particular software's forum could help you out.