The Decline of Wacom

Forum|Forum|3 months ago
October 20, 2025
3 replies
313 views

I'm a long time loyal user of Wacom tables, has anyone else noticed the horrid decline of the both the software and support?

I had the most harrowing computer glitch in 30 years and had to call Apple computer 4 times 2 hours each before we figured out it was the Wacom Tablet.

Their support which used to be spot on , I think is now based in Phillipplines. You can email, but then some lady will do a back and forth for several weeks wanting this video, and that video and endless. Maybe i'm the only one who notices.

macOS

Nancy OShea

Community Expert

I had a Wacom ages & ages ago. Wasn't impressed with it then & never wanted a 2nd one.

Nancy O'Shea— Product User & Community Expert

E

ExUSA

Genius

I've owned probably 6-8 of them since around 1995 or so and always had good results, but definitely things have fallen off.

kentdesign

Community Expert

UGH - I had noticed it starting about a year ago, my tablets would not work consistently all of a sudden. It was not Tahoe, or any operating system. It WAS the tablet. I finally switched to Xenselabs. So far so good....! Just disappointing when something you depend on stops being the way it was!!!

L

larry45Author

Inspiring

Thanks Kent, NY times also mentions Huion tablets. I'll look at Xenlabs. Yes Wacom is now a disaster, horrid offshore support. Just to find culprit took 4 seperate 90 minutes calls and case with Apple.

E

ExUSA

Genius

They just updated their drivers for Tahoe and of course the tablet model I have at work and at home is no longer supported. Ugh. They still work but there is a memory leak and who knows if a future OS update will break the old driver. Already having to go a version back because the one that was current doesn't work at all.

L

larry45Author

Inspiring

The issue is customer the horrid customer support, which is all offshore now. The tablet actually working, but an overlay glitch causing option key to stay stuck and took 5 Apple senior techs to figure out it was Wacom culprit, and their horrid email support.. pathetic company.

E

ExUSA

Genius

I haven't dealt with their support, I just want them to keep updating their drivers instead of abandoning perfectly good hardware.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded