Participant

Question

Unable to post my entry on the CreativityTour Marshmello Contest

Forum|Forum|5 years ago
November 23, 2020
9 replies
760 views

I made an award-winning design and I can't upload it for some unknown reason.

After filling out the form, the submit button literally remains unclickable. This is exrtemely frustrating and I can't tell if I'm the only person in the world having this problem, but there's no way I'm missing out on this contest for something that has nothing to do with me.

Thanks for your time!

Chris

This topic has been closed for replies.

Nancy OShea

Community Expert

The Marshmello submission deadline is over so I'm locking this.

Nancy O'Shea— Product User & Community Expert

jeremyt74084873

Participant

Thanks Nancy, makes sense.

Artman62

Participating Frequently

I see I am not the only one with issues. I have tried to upload my image multiple times and it would just hang. Now it says submission time is over. That is not cool at all!

There is no way to contact anyone for this contest. That is also not cool!

I am really annoyed!

jeremyt74084873

Participant

Hi Chris,

Was experiencing the same challenge and think I may have found the reason.
While it's not explicitly written in the contest rules, it seems that the submission form won't accept entries over a certain size (height x width), even if the entry is under 10Mb. Did you happen to create an entry with larger dimensions than the default template? If so I'd suggest you try submitting at the same size as the original template. Hopefully that'll work for you.

Best of luck!

Z

zacharyb56901708

Participant

Hello, I have been having the same issue for the past 4 days. Has anyone found a solution?

jeremyt74084873

Participant

Hi Zachary, did the above solution I proposed not work?

John T Smith

Community Expert

The Administrator of the Contest is Live Nation Worldwide

https://creativitytour.adobe.com/en/rules/be-kind/

https://creativitytour.adobe.com/

Zerdoux

Participant

Was there any solving this issue? I'm currently having the same problem and am in the US so it isn't the matter of location. File size is also less then 10MB. I reduced it twice just in case if it was sensitive to it being too close to 10MB.

Kevin-Monahan

Community Manager

Hi Chris,

Sometimes, the country you live in is prohibited to enter the contest. Where do you live?

NO PURCHASE REQUIRED. Open to natural persons who are legal residents of Australia, Belgium, Canada (excluding Quebec), Denmark, Ireland, Japan, Mexico, New Zealand, South Korea, Sweden, the United Kingdom, and the United States of America (14+); Finland (15+), the Netherlands (16+), France, Germany, Norway, and Spain (18+) at the time of entry. Void where prohibited.

Thank You,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

K

kookydude

Participant

Hey Chris,

I had the same issue and Adobe sent me here as well..can't seem to find anyone to help.