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JonathanArias
JonathanArias
Legend
October 12, 2017
Answered

working from the server issues answer

  • October 12, 2017
  • 3 replies
  • 2349 views

Hello,

what is the answer we members who represent adobe should give for people who report issues when working from the server?

I have seen issues been posted several times per month, and i see people giving different answers. Here is the latest post that i joined to answer where three of us are saying work local but one person is sending the person to their IT dept.

Saving to server

Should all of us that represent adobe give the same advice?

    This topic has been closed for replies.
    Correct answer Ussnorway7605025

    indesign and muse use a single file system and that should never be run from a server of any kind; so nas, dropbox and Adobe CC are good for backups but not two or more users sharing (and actively working from) the files.

    other Adobe software like Dreamweaver can run from more than one location without files getting messed up because the important files are stored as part of the output.

    most people using Muse | indesign know nothing about system files and less about networks so when you tell these people to make backups or store their files on a nas | dropbox they may misunderstand and think that running the software from this backup is a good idea... on the other hand most Dreamweaver users know something about networks so you don't tend to have to hold their hands so much.

    JonathanArias  wrote

    Should all of us that represent adobe give the same advice?

    no... all people should read the post first and give whatever advice they feel will best help the user... even if that isn't what they (or Adobe) want to hear

    3 replies

    JonathanArias
    JonathanAriasAuthor
    Legend
    October 17, 2017

    Thats fine. Not interested in Incopy anyway. i don't use it. I just honestly want to give the correct technical answer. Thats all. I agree 100% with you that it should work. But it does not....very often.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 17, 2017

    Actually it does work...way more often than not.

    The posts in the forum are the exception, not the rule. Nobody pops in to say, “everything’s fine.” They come for help.

      Ussnorway7605025
      Ussnorway7605025
      Legend
      October 18, 2017

      800px-Nagant_Revolver.jpg

      Russian roulette with 5 empty chambers = "most the time" it will be fine

      bottom line is; collaboration works but still make regular backups because file corruption will be an issue

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      October 17, 2017

      That one person is ME and I stand by it.

      While working locally is the number one troubleshooting step, if things work normally, there, it should be escalated to an IT department.

      This is not 1997 any more. Working over a network should be transparent to the user and telling them to work locally is simply not a feasible solution and in many corporate environments is not even allowed. These applications are designed for collaboration.

      What are you going to tell an InCopy user?

        JonathanArias
        JonathanAriasAuthor
        Legend
        October 17, 2017

        Good question. are the technical specs the same for InCopy as InDesign?

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        October 17, 2017

        What’s the difference?

        The InDesign file still needs to be accessible to the InCopy user.

        Ussnorway7605025
        Ussnorway7605025Correct answer
        Legend
        October 12, 2017

        indesign and muse use a single file system and that should never be run from a server of any kind; so nas, dropbox and Adobe CC are good for backups but not two or more users sharing (and actively working from) the files.

        other Adobe software like Dreamweaver can run from more than one location without files getting messed up because the important files are stored as part of the output.

        most people using Muse | indesign know nothing about system files and less about networks so when you tell these people to make backups or store their files on a nas | dropbox they may misunderstand and think that running the software from this backup is a good idea... on the other hand most Dreamweaver users know something about networks so you don't tend to have to hold their hands so much.

        JonathanArias  wrote

        Should all of us that represent adobe give the same advice?

        no... all people should read the post first and give whatever advice they feel will best help the user... even if that isn't what they (or Adobe) want to hear

          JonathanArias
          JonathanAriasAuthor
          Legend
          October 12, 2017

          So Adobe indesign should not be run from a server is the correct answer. Thank you for clarification

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          October 12, 2017

          Personal opinion... I would NEVER work directly from any kind of Cloud storage where an Internet disruption meant I could not work

          Case in point... Facebook was not working for several hours yesterday due to a network problem with their servers

          Not having FB for a few hours was not a problem... not having access to work files could be a major problem

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