Fonts bundled with Creative Suite 2 (and individual CS2 products)

Ann:

Thank you. Good to hear that I'm not alone.
Indeed I ordered CS2 (german) before it was released and immediately registered (on June 8th).

"Numerous calls to customer support ..." - exactly.
Additional I wrote some emails to them. Then I tried technical support.
Then someone from the support called me and asked me how I registered, which browser I used (while the browser isn't involved!) and what OS.
Reply! Maybe something happens! But that was some days ago (June 23th).
Then an email came, saying (I translate from german to english) "we haven't forgot you. our highest department is busy with your case".
I hope they won't need another 2 months.

some action - some marvellous Premier fonts - please!!! they were promised!!!

Michael:

You are not alone!

I registered my CS2 Premium Suite on 29th April and STILL have not received my Registration Incentive Adobe Garamond Premier Pro.

Apparently, I (and a number of other people) registered before Adobe had got their computers correctly programmed to handle the incentives program.

Numerous calls to Customer Support over the last two months have only elicited the response that the problem has been reported to Adobe and that Customer Service is awaiting their response.

Two months and Adobe HQ haven't yet got around to fixing a contractual obligation?!

Perhaps Thomas can put a bomb under either Customer Service and/or Adobe Systems Inc. to get some action here?

Herb,

Yikes. It is clear from this discussion that Adobe font installations don't behave as advertised and are confusing people. I hope Adobe management take note.

Thomas,

Thank you for your troubleshooting analysis of font installations.

There are 179 otf files in my "Common Files/Adobe/fonts" folder. I didn't delete anything before or after the CS2 Prem. upgrade. Right now it doesn't seem worth the risk to uninstall and reinstall in the hope of getting the missing Bickham font when I still don't know why it didn't install the first time. I also don't know if others are missing.

Is it worth contacting Support again?

Thomas,

thank you for your list.
I bought Adobe Creative Suite Premium CS2 at once especially because of the announced Adobe Garamond Premier Pro.
I carefully did what was described to get the reg.fulfillment/incentive. Then I received the screen that everything worked well and I soon would get an e-Mail with information how to get the incentive.
But no e-Mail came :-((
Now I wait since 14 days (I registered 8./9. June).
I already contacted customer support but it seems that there nothing goes further. I'm very disappointed.
I have waited for a long time for this font.
Is Garamond Premier Pro not yet ready?
Or did I miss something?

Thomas,

I don't if this applies to CS2, but the Warnock font family was easily copied directly from the install disks of CS1/XP. Warnock fonts are located in the folder: Adobe Creative Suite/Fonts (on the Installer 1 CD). If Bickham Script (and Warnock) are treated similarly in CS2, that would alleviate re-install woes.

Understood. I just wanted to be sure that is what was meant.

Neil

With "silent" updates happening behind the scenes, I think that would be an excellent idea. The whole issue of which version of the Fractions logic is support by which release of a font is turning out to be pivotal in many workflows.

Dave

Version numbers of the fonts?

Neil

Thanks, Thomas, and whoever did the testing!

My recommendation would then be to do a backup of all newly installed fonts -- just in case and -- to prevent "losing" these fonts.

Ideally, I would want control over the installation of any new fonts (which, when and where), rather than have an application installer make the decision (rightly or wrongly) for me. From your description, I see a possibility of fonts being installed twice, causing font conflicts, if you should move your fonts to some location other than the default installation.

Neil

We had somebody spend a few hours looking into this. He found that on Windows only, if Bickham Script Pro and/or Warnock Pro is deleted after install, further installs won't get them back. It seems only a complete uninstall and then reinstall gets them back.

Sorry for the delay in posting this. I lost track of the thread....

* * * * *

DETAILS

I did some playing around with the CS2 installer and found something interesting that might be related to some customers not finding Bickham Script Pro or Warnock Pro.

On both the Macintosh and Windows platform, using the Suite installer to install even one app from the Suite (e.g., GoLive) installed Bickham and Warnock--no surprise.

On the Macintosh, if I manually deleted those fonts files from the Application Support: Adobe: Fonts folder, then used the Creative Suite installer to install another application from the Suite (e.g., Photoshop), those fonts got reinstalled--again, pretty much as I would have expected.

On the Windows side, however, if I manually deleted those font files from the Program Files\Common Files\Adobe\Fonts folder, then installed another app (e.g., Photoshop), the fonts DID NOT get reinstalled.

Even more interesting, if I manually deleted the entire Fonts folder from Program Files\Common Files\Adobe, then used the Creative Suite installer to install an application from the Suite (e.g., I removed Photoshop, deleted the Fonts Folder, then reinstalled Photoshop) the Fonts folder got reinstalled as did the reqd folder inside of it (and the contents of the reqd folder) but Bickham Script and Warnock Pro were NOT reinstalled.

On a fresh machine, I tried using the Suite installer to install only Photoshop from the Suite, just to make sure it actually installs Bickham and Warnock, and it does. I then removed Bickham and Warnock and installed GoLive with the Suite installer--still no Bickham or Warnock. Then I installed Acrobat with the Suite installer--still no Bickham or Warnock.

If I use Add/Remove to completely remove ALL Creative Suite applications and support files and preferences, then reinstall an app, I DO get Warnock and Bickham.

His theory: On the Windows platform, if customers are removing those fonts, or for whatever reason they don't get installed in the first place (though I couldn't reproduce a problem here), they may not get the fonts unless they do a full removal of the entire Creative Suite package (all applications) before reinstalling.