Interactive Forms not loading/Opening from SAP Website through Internet Exploer 11

[subratad943350]

Hi Adobe Team,

Currently we are having Acrobat Reader DC 17.12.20095 software in Workstation environment. When we user opening SAP Website to Show their Pay slip and also some interactive forms from SAP website, that form is not loading or opening through Acrobat Reader DC Plugin software. this problem is not happening for All the system but some of the system having this issue.

We have another Reader software called Foxit Reader 8.3.1. Currently this software having local system PDF default file format ownership through GPO.

Earlier before Acrobat Reader DC 15 it is working fine.

So we have tried to identify why the SAP website form is not opening through IE11 after upgrading to 17 version.

• Checked the Adobe Reader Plugin for IE both enabling and disabling still the SAP adobe forms are not loading.
• Checked other websites which loads Adobe and the same issue persists.
• From local system tried opening PDF files both in Foxit and Adobe Readers both are working fine.

Kindly help us to identify the root cause as it is creating big problem for our user to view their pay slip or interactive forms.

Thanks

Subrata Dutta

9874333998

[Test Screen Name]

This is not the Adobe team. You cannot contact any Adobe team about free software.

[subratad943350]

Hi,

If it is not for Adobe Team then kindly confirm which team I need to contact for this  Acrobat Reader DC 17.12.20095 software problem.

Thanks

[Test Screen Name]

You are using free software for which no support is available. If you were using Adobe’s paid software it would be a different thing. The experienced users here might be able to help if they choose.