Acrobat Reader

ENVIRONMENT- Dell 16 Plus (DB16250), Windows 11 (build 26100)- Adobe Acrobat Reader (64-bit), unified installer, free Reader mode (not signed in)- Versions affected: 26.002.21931 and 26.002.21996 (latest, applied 8 Oct 2026) SYMPTOMEach time a PDF is opened, a system dialog appears (usually 1-2 times within 40 seconds):"Font Capture: Windows - Application Error. The exception unknown software exception (0xc06d007e) occurred in the application at location 0x00007FFB064F483A."The address is inside KERNELBASE.dll. Windows logs it as System Event ID 26 (18 times on 4 Oct, 7 on 23 Sep, more since). It happens with several different PDFs. The document still opens and works normally. ALREADY TRIED (none fixed it)1. Help > Repair Installation (succeeded, MsiInstaller 11728)2. Full uninstall (MsiInstaller 11724), user preferences removed (HKCU and AppData Adobe\Acrobat\DC), clean reinstall from the offline installer AcroRdrDCx642600221931_en_US.exe (MsiInstaller 11707)3. Update to 26.002.219

Hi, I have Adobe Acrobat Pro DC (version 2017.009.20044) and, since yesterday, the scrolling with my touchpad goes way too faster than I can control. I'm a researcher and reading PDFs is a basic part of my job, and it is very uncomfortable not being able to scroll properly. I'm using windows 10, by the way.

HalloIk moet nog een betaling uitvoeren voor Adobe, weet iemand waar ik de factuurgegevens kan terugvinden ajb?Dank alvastDorien HiI need to do a payment for Adobe. Where do I find the correct bank account number?Kind regardsDorien

Hi, I would like to cancel the Adobe Reader that I I applied for the free, I thought you guys will ask for authorization before taken from my bank, As I found the Adobe very complicated and not helpful. Can you please cancel My adobe reader account and pay back the $ 14.99. Thank you

For the last month and a half we have had an issue with Adobe reader not opening. Users report that PDF files and Adobe reader aren’t opening. I checked and multiple processes are running in task manager. I’ve ended those tasks and go to reopen Adobe but it does not launch. Two Adobe processes are running in task manager and at 0% or 0.1% CPU and 0MB or 0.1MB and do not change. There are no logs generated in Event Viewer → Windows Logs → Application or System when Adobe is opened or when the processes are ended. We’ve tried repairing and modifying Adobe but that doesn’t work. Uninstalling and reinstalling Adobe, only works for a day or so and then the issue comes back. Tried uninstalling with Revo uninstaller too but the issue still comes back. Same thing with restarting, works for a couple days then we’re back to Adobe not opening. We have users on the latest version - 26.002.21931 Any ideas on how to resolve?

I have a JAWS user that is unable to do specific tasks within Adobe Acrobat Pro following a software update. When the user attempts to search within a PDF document, the search results are not read for her and she’s unable to navigate through search findings correctly. We are currently using JAWS 2024 and Adobe Acrobat Pro 25.001.20531. All accessibility settings have been checked and set properly.  Are there any current workarounds until a fix is in place? This is for a visually impaired user.

A search on the internet clearly shows that Adobe has been making extremely poor decisions with Adobe Photo Express. Despite the massive backlash, Abobe does NOT seem to have not learned it’s lesson! Today, when opening my Acrobat Reader to view a PDF while on a conference call, a popup appeared that was trying to force me to install Adobe Photo Express. It took me several minutes for us to figure out how to get rid of the popup as the only option presented was to install it, which I was unwilling to do. I could not access my PDFs until I got rid of it. We finally found the tiny checkbox to close the popup. This is ridiculous! You are making it near impossible to prevent the installation of this unwanted bloatware. If I wanted to install this application, I would have! I would not be writing this if I got an email suggesting the application, but this popup message is malicious! This is what viruses do, not legitimate software from a reputable company. This needs to STOP! Why do you wan

Windows 11 machines, the C:\Windows\Installer folder gets dozens of 1gb .msi files every month? They keep downloading to the folder and never disappear. Some machines have filled up over 300gb of these files hitting that folder.  Any idea what might cause it? It's not a folder we can just willy nilly delete stuff from...any ideas? 

I want to prevent Adobe from automatically opening PDF files I download from Microsoft Edge.  The suggested solution is to use CTRL+K to open Preferences and then uncheck the box titled  “Always open PDFs downloaded from the web”.  However, the screenshot below shows that this option does not exist for me at all.  Please help. 

Hey all,I am filling a PDF using Arabic alphabets. it seems fine while I am printing them, as Shown:But when I save the file, then open it, the Arabic alphabets characters I printed on the file is shown as separated characters !  I updated the software, and restarted my PC but the problem still occurs.I am using Windows 7 Professional - 64 bit  OS.Thanks in advanced,Aziz

Hi all,since installing the October 2026 cumulative update KB5126646 (OS build 26100.33650) on our Windows Server 2025 Remote Desktop Session Hosts, Adobe Acrobat shows a permanently spinning busy cursor as long as it is open. This affects all users on the servers.What happens:AcroCEF.exe keeps spawning child processes that crash immediately and are restarted in an endless loop. Process Explorer shows new AcroCEF child processes starting and terminating every second. The busy cursor comes from these constant process starts.Event log (Application, Event ID 1000), repeated many times:Faulting application name: AcroCEF.exe, version: 26.2.22301.0Faulting module name: libcef.dll, version: 112.7.0.0, time stamp: 0x631bae2dException code: 0x80000003Fault offset: 0x00000000034b4e33Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF\AcroCEF.exeFaulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF\libcef.dllEnvironment:Windows Server 2025, RDS session h

Cuando quiero abrir un link con una información que me envían del trabajo me sale un error que dice "No se ha podido descargar el archivo. Guarde el archivo en el almacenamiento local y a continuación intente abrirlo" Qué significa eso? Antes me abrían con normalidad 

Hi,I have tried using the assistant but it wasn’t very helpful in this instance.We have multiple RDS hosts and user will report that Adobe has crashed.It produces an error "Something went wrong - A running instance of Acrobat has caused an error". I have created a DMP file I would like to submit to support but I am unable to find how to do this.Is someone able to point me in the right direction? Or I can provide a link to the DMP file if someone on here is able to review it.TIA.Rob

The linked pdf file was created in latex, and displays correctly (with the dark blue blackboard background) in Acrobat. However, the background disappears in Reader.https://www.motionmountain.net/Quantum_2025.pdf AI does not help.How can one solve the situation? 

Adobe funcional mal Si habro un PDF no lo puedo editar, ni siquiera puedo cerrar el programa, queda abierto y debo reiniciar la maquina para que cierre el programa y estoy pagando. Denme una solucion o lo doy de baja y busco otra aplicacion.   

Hi everyone,   I'm hoping someone can help with a frustrating display issue I'm seeing in Acrobat Reader on my Windows 11 machine.   I've noticed that the text in many of my PDFs appears jagged and slightly pixelated. It's not unreadable, but it's very harsh on the eyes, especially compared to how crisp it should be. The strange part is:   If I open the exact same PDF file in Google Chrome or Microsoft Edge, the fonts are perfectly smooth and render correctly. The problem seems to be with all fonts, not just one specific type.   I've already gone into Preferences > Page Display and my "Smooth Text" setting is set to "For Monitor." I have tried switching this to "None" and back, and have also tried the other options, but it makes no difference.   My graphics drivers are up-to-date, and my system (i7, 16GB RAM, SSD) and high-resolution display (1920x1080) are more than capable.   It seems to be an issue specific to Acrobat's rendering engine. Has a

Today when I try to use Adobe Reader I get a pop-up about installing Adobe Express Photos. I have a practice of never clicking on pop-ups, but I cannot close the window or use escape to close the window. The only thing I can do is go to TasK Manager and end task. How do I get rid of this annoying pop up. At this point I cannot use Adobe Reader.

Hello,We are experiencing an issue with certificate selection in Adobe Acrobat Reader and would like to know if there is a supported way to manage which certificates are displayed in the digital signing dialog.In our organization, users have multiple certificates available in their Windows Certificate Store (Current User\Personal\My):An internal corporate signing certificate used for internal business processes and corporate applications. A qualified digital signature certificate issued by an external trusted provider, used for legally valid document signing.The problem is that Adobe Acrobat Reader displays both certificates when users sign PDF documents. Since the certificates often appear very similar to end users, they frequently select the wrong one and sign documents with the internal corporate certificate instead of their qualified certificate.The internal corporate certificate cannot be removed from the Windows Certificate Store, because it is also required by other applications

I have installed Adobe acrobat reader on my Mac. When no PDF files are open, I see it automatically opens a “welcome” screen, the default page being the Recent tab. This tab contains advertisements which I don’t like so I would like to hide this tab or perhaps the whole default screen When acrobat reader launches. Can I find a setting to do that in the preferences? Architecture: x86_64Processor: IntelBuild: 25.1.20643.0AGM: 7.1.17CoolType: 10.0.7JP2K: 4.0.2.54782

I have no idea how this happened, but it's the most frustrating thing when I use adobe reader primarily to read research papers that require selecting and highlighting text...my select tool has turned into a crosshair cursor and it won't change back to text selector when I hover over text. When I attempted to select with the crosshair it creates a blue box, which is no use to me. I have no idea how to change it back. I've even uninstalled the adobe reader software and reinstalled it. Is this a glitch with an update?...PLEASE HELP.

Tested and validated on Adobe Acrobat Reader DC v2026.001.21662 (Windows 11) 1. Context and privacy warningSince v26, Adobe Acrobat Reader DC includes a generative AI Assistant. When a PDF is opened, the assistant automatically suggests contextual questions (e.g. "Why is this information important?").⚠️ Warning — data transfer to AdobeIf the AI Assistant is enabled and the user interacts with it, the content of the PDF is sent to Adobe's AI servers. This applies to any open document, including confidential documents or documents subject to legal obligations (NDAs, personal data, professional secrecy, etc.). It may be recommended to disable this feature in some professional environments.Below are two registry-based methods, depending on whether you want a hard lockdown or just a default-off setting. 2. METHOD 1 - Global lockdown (machine level)This method completely blocks the AI Assistant for all users of the machine. Users cannot re-enable it from the preferences (the Generative AI ca

I want to copy an image from one PDF document to another, but Acrobat does not preserve its original size. Instead, the pasted image is at least twice as large as expected.The problem occurs regardless of how I copy the image. It makes no difference whether I use the Snapshot tool in Acrobat Reader or copy the image from Photoshop or Paint.I have also tried scaling down the image in Photoshop before copying it, but Acrobat still pastes it at the same excessively large size. This suggests that the problem is not with the source image itself, but with how Acrobat handles pasted images.Why can't I control the size of a pasted image? I should be able to paste an image at its intended size or specify its dimensions, rather than having Acrobat impose an excessively large, seemingly fixed size.Please provide a way to control the size of pasted images or fix this behaviour. As it stands, copying and pasting images into PDFs is unnecessarily frustrating and impractical. 

Görüntü 

Desautorice el adobe digital editions y ahora no me deja volver a autorizarlo.

Hi everyone,I'm running into an issue with external web links inside a PDF document viewed in Adobe Acrobat Reader (latest desktop version on Windows 11).We compiled our onboarding documentation from InDesign/Word and included a direct link to our web resource:https://onyxgrowthlabs.com/faq/When clicking this link inside the document: The cursor changes to the hand icon as expected. However, when clicked, either nothing happens or Acrobat hangs for a couple of seconds without launching the default browser (Chrome/Edge). Other standard links (like google.com) appear to open fine, but this specific URL structure or protocol doesn't trigger the browser prompt. I've already checked: Preferences > Trust Manager > Internet Access from PDF Files (it is set to allow web access). Tried running Acrobat Reader as Administrator. Is there a specific security or URL formatting requirement in Acrobat Reader that blocks certain secure (HTTPS) subdirectories or causes external links to sile